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  "incidents": [{"name":"Analytics Events Processing Delays","status":"resolved","created_at":"2026-10-08T20:10:47.326-04:00","updated_at":"2026-10-08T22:16:42.625-04:00","monitoring_at":"2026-10-08T22:09:15.827-04:00","resolved_at":"2026-10-08T22:16:42.603-04:00","impact":"minor","shortlink":"https://stspg.io/rbzqx9js5qnd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-08T20:10:47.314-04:00","reminder_intervals":null,"id":"dt2fws10gk39","page_id":"9g91vn2drl3h","incident_updates":[{"status":"resolved","body":"As of 10:10 pm Eastern Time on Oct 8th, all delayed analytics have been processed and new analytics are processing in real time. This incident is now resolved.","created_at":"2026-10-08T22:16:42.603-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T22:16:42.603-04:00","display_at":"2026-10-08T22:16:42.603-04:00","deliver_notifications":true,"tweet_id":null,"id":"hw8wt1sfvymh","incident_id":"dt2fws10gk39","custom_tweet":null,"affected_components":[{"code":"0kw8mg3l9hzf","name":"Analytics","old_status":"degraded_performance","new_status":"operational"},{"code":"hpjcj73r3q6q","name":"Audience - Segments","old_status":"degraded_performance","new_status":"operational"},{"code":"86y96b8cf702","name":"Audience - Profiles","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Delays have now largely cleared. We continue to monitor closely and will share another update shortly.","created_at":"2026-10-08T22:09:15.827-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T22:09:15.827-04:00","display_at":"2026-10-08T22:09:15.827-04:00","deliver_notifications":true,"tweet_id":null,"id":"vql5ks3vn1dw","incident_id":"dt2fws10gk39","custom_tweet":null,"affected_components":[{"code":"0kw8mg3l9hzf","name":"Analytics","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hpjcj73r3q6q","name":"Audience - Segments","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"86y96b8cf702","name":"Audience - Profiles","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Delays in analytics events have increased and now reach up to 1 hour and 45 minutes for all customers. Segments that rely on these events may not be up to date while our Engineering team actively processes the backlog. Campaign and flow sending, along with open and click events, remain unaffected. We are working to resolve this as quickly as possible and will share another update shortly.","created_at":"2026-10-08T21:21:27.761-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T21:21:27.761-04:00","display_at":"2026-10-08T21:21:27.761-04:00","deliver_notifications":true,"tweet_id":null,"id":"ddfxj2bg327h","incident_id":"dt2fws10gk39","custom_tweet":null,"affected_components":[{"code":"0kw8mg3l9hzf","name":"Analytics","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hpjcj73r3q6q","name":"Audience - Segments","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"86y96b8cf702","name":"Audience - Profiles","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"All customers are experiencing delays of up to an hour in analytics events, so Sent and Delivered reporting and received profile events may temporarily appear missing. Campaign and flow sending, along with open and click events, are not affected. We have identified the cause of the delays. We are working to resolve this as quickly as possible and will share another update shortly.","created_at":"2026-10-08T20:10:47.623-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T20:10:47.623-04:00","display_at":"2026-10-08T20:10:47.623-04:00","deliver_notifications":true,"tweet_id":null,"id":"q74g0yqhn72l","incident_id":"dt2fws10gk39","custom_tweet":null,"affected_components":[{"code":"0kw8mg3l9hzf","name":"Analytics","old_status":"operational","new_status":"degraded_performance"},{"code":"hpjcj73r3q6q","name":"Audience - Segments","old_status":"operational","new_status":"degraded_performance"},{"code":"86y96b8cf702","name":"Audience - Profiles","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Segments","created_at":"2017-06-04T21:12:20.044-04:00","updated_at":"2026-10-08T22:16:42.521-04:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"hpjcj73r3q6q","page_id":"9g91vn2drl3h","group_id":"z1m8bjxx27ym"},{"status":"operational","name":"Profiles","created_at":"2024-08-30T13:24:07.907-04:00","updated_at":"2026-10-08T22:16:42.547-04:00","position":3,"description":"Creating, updating, viewing, and deleting customer Profiles within the Klaviyo Application.","showcase":true,"start_date":"2024-08-30T00:00:00.000-04:00","id":"86y96b8cf702","page_id":"9g91vn2drl3h","group_id":"z1m8bjxx27ym"},{"status":"operational","name":"Analytics","created_at":"2016-07-27T11:56:32.918-04:00","updated_at":"2026-10-08T22:16:42.566-04:00","position":10,"description":null,"showcase":true,"start_date":null,"id":"0kw8mg3l9hzf","page_id":"9g91vn2drl3h","group_id":null}]},{"name":"Login and page loading issues","status":"resolved","created_at":"2026-10-08T11:00:35.146-04:00","updated_at":"2026-10-08T12:13:11.853-04:00","monitoring_at":"2026-10-08T12:06:42.841-04:00","resolved_at":"2026-10-08T12:13:11.829-04:00","impact":"critical","shortlink":"https://stspg.io/3xgjjsvycgjn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-08T11:00:35.138-04:00","reminder_intervals":null,"id":"md2rzk68vrxg","page_id":"9g91vn2drl3h","incident_updates":[{"status":"resolved","body":"Customers can now log in to Klaviyo and load pages normally, and the system remains stable. This incident has been resolved.","created_at":"2026-10-08T12:13:11.829-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T12:13:11.829-04:00","display_at":"2026-10-08T12:13:11.829-04:00","deliver_notifications":true,"tweet_id":null,"id":"nyl8ss670ww7","incident_id":"md2rzk68vrxg","custom_tweet":null,"affected_components":[{"code":"mxcb9f4dxz67","name":"Platform - Klaviyo App","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed, and customers should now be able to log in to Klaviyo and load pages normally. If you were logged out during this incident, you may need to log in again. We continue to monitor closely and appreciate your patience throughout this incident.","created_at":"2026-10-08T12:06:42.841-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T12:06:42.841-04:00","display_at":"2026-10-08T12:06:42.841-04:00","deliver_notifications":true,"tweet_id":null,"id":"ctwpw8qwj35p","incident_id":"md2rzk68vrxg","custom_tweet":null,"affected_components":[{"code":"mxcb9f4dxz67","name":"Platform - Klaviyo App","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-10-08T11:49:56.490-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T11:49:56.490-04:00","display_at":"2026-10-08T11:49:56.490-04:00","deliver_notifications":true,"tweet_id":null,"id":"nsh5018wbrps","incident_id":"md2rzk68vrxg","custom_tweet":null,"affected_components":[{"code":"mxcb9f4dxz67","name":"Platform - Klaviyo App","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are continuing to investigate issues preventing some customers from logging in to Klaviyo or loading pages in the app. We have not seen any impact to campaign or flow sending. We will share another update as soon as we have more information.","created_at":"2026-10-08T11:29:27.315-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T11:29:27.315-04:00","display_at":"2026-10-08T11:29:27.315-04:00","deliver_notifications":true,"tweet_id":null,"id":"l2wr5plqb6gw","incident_id":"md2rzk68vrxg","custom_tweet":null,"affected_components":[{"code":"mxcb9f4dxz67","name":"Platform - Klaviyo App","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are investigating reports that some customers are unable to log in to Klaviyo or are seeing pages load slowly or not at all. Our team is actively working to restore normal access. We will share another update as soon as we have more information.","created_at":"2026-10-08T11:00:35.232-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T11:00:35.232-04:00","display_at":"2026-10-08T11:00:35.232-04:00","deliver_notifications":true,"tweet_id":null,"id":"khgfkbcqcl8d","incident_id":"md2rzk68vrxg","custom_tweet":null,"affected_components":[{"code":"mxcb9f4dxz67","name":"Platform - Klaviyo App","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Klaviyo App","created_at":"2016-07-27T11:55:03.687-04:00","updated_at":"2026-10-08T12:06:42.791-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"mxcb9f4dxz67","page_id":"9g91vn2drl3h","group_id":"tq42b77km215"}]},{"name":"Flow sending delays","status":"resolved","created_at":"2026-09-21T11:56:19.298-04:00","updated_at":"2026-09-21T13:58:56.397-04:00","monitoring_at":"2026-09-21T12:42:02.777-04:00","resolved_at":"2026-09-21T13:58:56.381-04:00","impact":"minor","shortlink":"https://stspg.io/2mv9xl566q98","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-21T11:56:19.282-04:00","reminder_intervals":null,"id":"lgsrzlm9sz0k","page_id":"9g91vn2drl3h","incident_updates":[{"status":"resolved","body":"Flow message sending has fully recovered and is processing at normal speeds. Delayed messages were not lost and have since been delivered. This incident has been resolved.","created_at":"2026-09-21T13:58:56.381-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T13:58:56.381-04:00","display_at":"2026-09-21T13:58:56.381-04:00","deliver_notifications":true,"tweet_id":null,"id":"b3rszznr2x2m","incident_id":"lgsrzlm9sz0k","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"operational","new_status":"operational"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"operational","new_status":"operational"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"operational","new_status":"operational"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"operational","new_status":"operational"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Delays have now largely cleared but some customers may still see flow messages send later than expected. We continue to monitor closely and will share another update shortly.","created_at":"2026-09-21T13:43:24.651-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T13:43:24.651-04:00","display_at":"2026-09-21T13:43:24.651-04:00","deliver_notifications":true,"tweet_id":null,"id":"mch5ldw1723p","incident_id":"lgsrzlm9sz0k","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"operational","new_status":"operational"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"operational","new_status":"operational"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"operational","new_status":"operational"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"operational","new_status":"operational"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Flow message sending is recovering, and delays are clearing. Some customers may still see flow messages send later than expected as remaining processing catches up. We continue to monitor closely and appreciate your patience throughout this incident.","created_at":"2026-09-21T12:42:02.777-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T12:42:02.777-04:00","display_at":"2026-09-21T12:42:02.777-04:00","deliver_notifications":true,"tweet_id":null,"id":"dtpsczts3xqz","incident_id":"lgsrzlm9sz0k","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified the cause of the delays affecting flow message sending and are working on a fix. Some customers may continue to see flow messages send later than expected while we resolve this. We will share another update shortly.","created_at":"2026-09-21T12:26:46.887-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T12:26:46.887-04:00","display_at":"2026-09-21T12:26:46.887-04:00","deliver_notifications":true,"tweet_id":null,"id":"fqwch24s2wwt","incident_id":"lgsrzlm9sz0k","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-09-21T11:56:45.506-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T11:56:45.506-04:00","display_at":"2026-09-21T11:56:45.506-04:00","deliver_notifications":true,"tweet_id":null,"id":"psshzh12rq87","incident_id":"lgsrzlm9sz0k","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"operational","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating reports of delays affecting flow message sending. Some customers may see flow messages send later than expected. We will share another update as soon as we have more information.","created_at":"2026-09-21T11:56:19.360-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T11:56:19.360-04:00","display_at":"2026-09-21T11:56:19.360-04:00","deliver_notifications":true,"tweet_id":null,"id":"7fxtkxth6ttt","incident_id":"lgsrzlm9sz0k","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"operational","new_status":"operational"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"operational","new_status":"operational"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"operational","new_status":"operational"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"operational","new_status":"operational"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email Sending","created_at":"2017-08-14T12:28:27.102-04:00","updated_at":"2026-09-21T12:42:02.673-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"38gbjylrp5jp","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Text Message Sending","created_at":"2026-07-15T01:54:35.837-04:00","updated_at":"2026-09-21T12:42:02.692-04:00","position":2,"description":null,"showcase":true,"start_date":"2026-07-15T00:00:00.000-04:00","id":"stn31znk7szy","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"WhatsApp Sending","created_at":"2026-06-06T13:17:14.518-04:00","updated_at":"2026-09-21T12:42:02.708-04:00","position":3,"description":null,"showcase":true,"start_date":"2026-06-06T00:00:00.000-04:00","id":"vv9dtdkfp9tq","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Mobile Push Sending","created_at":"2026-07-15T01:55:00.270-04:00","updated_at":"2026-09-21T12:42:02.726-04:00","position":4,"description":null,"showcase":true,"start_date":"2026-07-15T00:00:00.000-04:00","id":"stxt5x2h6wrj","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Processing","created_at":"2020-01-24T15:04:19.021-05:00","updated_at":"2026-09-21T12:42:02.741-04:00","position":6,"description":null,"showcase":true,"start_date":null,"id":"rcq6mn9bxlc3","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"}]},{"name":"Flow sending delays","status":"resolved","created_at":"2026-09-17T13:10:36.000-04:00","updated_at":"2026-09-17T15:46:01.301-04:00","monitoring_at":"2026-09-17T15:21:29.806-04:00","resolved_at":"2026-09-17T15:46:01.285-04:00","impact":"minor","shortlink":"https://stspg.io/lfpjcnv129wy","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-17T13:10:36.000-04:00","reminder_intervals":null,"id":"3h6wkp1qr6x3","page_id":"9g91vn2drl3h","incident_updates":[{"status":"resolved","body":"Flow message sending has fully recovered and is processing at normal speeds. Delayed messages were not lost and have since been delivered. This incident has been resolved.","created_at":"2026-09-17T15:46:01.285-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T15:46:01.285-04:00","display_at":"2026-09-17T15:46:01.285-04:00","deliver_notifications":true,"tweet_id":null,"id":"y725gg3nsrcn","incident_id":"3h6wkp1qr6x3","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"operational","new_status":"operational"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"operational","new_status":"operational"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"operational","new_status":"operational"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"operational","new_status":"operational"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Flow message sending is recovering, and delays are continuing to clear. Some customers may still see flow messages send later than expected as remaining processing catches up. We continue to monitor closely and appreciate your patience throughout this incident.","created_at":"2026-09-17T15:21:29.806-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T15:21:29.806-04:00","display_at":"2026-09-17T15:21:29.806-04:00","deliver_notifications":true,"tweet_id":null,"id":"b1mgxjc9wv1x","incident_id":"3h6wkp1qr6x3","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are seeing early signs of improvement and continue to work towards full recovery. Customers may still see flow messages send later than expected. We will share another update shortly.","created_at":"2026-09-17T14:30:06.256-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T14:30:06.256-04:00","display_at":"2026-09-17T14:30:06.256-04:00","deliver_notifications":true,"tweet_id":null,"id":"sdfvjbm8g94c","incident_id":"3h6wkp1qr6x3","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the cause of the delays affecting flow message sending and are working on a fix. Some customers may continue to see flow messages send later than expected while we resolve this. We will share another update shortly.","created_at":"2026-09-17T13:31:34.861-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T13:31:34.861-04:00","display_at":"2026-09-17T13:31:34.861-04:00","deliver_notifications":true,"tweet_id":null,"id":"bv39bj3r0mn1","incident_id":"3h6wkp1qr6x3","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating reports of delays affecting flow message sending. Some customers may see flow messages send later than expected. We will share another update as soon as we have more information.","created_at":"2026-09-17T13:10:36.378-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T13:11:23.484-04:00","display_at":"2026-09-17T13:10:36.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"gt7yd2tj17t3","incident_id":"3h6wkp1qr6x3","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email Sending","created_at":"2017-08-14T12:28:27.102-04:00","updated_at":"2026-09-21T12:42:02.673-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"38gbjylrp5jp","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Text Message Sending","created_at":"2026-07-15T01:54:35.837-04:00","updated_at":"2026-09-21T12:42:02.692-04:00","position":2,"description":null,"showcase":true,"start_date":"2026-07-15T00:00:00.000-04:00","id":"stn31znk7szy","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"WhatsApp Sending","created_at":"2026-06-06T13:17:14.518-04:00","updated_at":"2026-09-21T12:42:02.708-04:00","position":3,"description":null,"showcase":true,"start_date":"2026-06-06T00:00:00.000-04:00","id":"vv9dtdkfp9tq","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Mobile Push Sending","created_at":"2026-07-15T01:55:00.270-04:00","updated_at":"2026-09-21T12:42:02.726-04:00","position":4,"description":null,"showcase":true,"start_date":"2026-07-15T00:00:00.000-04:00","id":"stxt5x2h6wrj","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Processing","created_at":"2020-01-24T15:04:19.021-05:00","updated_at":"2026-09-21T12:42:02.741-04:00","position":6,"description":null,"showcase":true,"start_date":null,"id":"rcq6mn9bxlc3","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"}]},{"name":"Sending delays for event-triggered flows","status":"resolved","created_at":"2026-09-14T17:30:27.144-04:00","updated_at":"2026-09-14T21:51:39.615-04:00","monitoring_at":"2026-09-14T21:07:46.196-04:00","resolved_at":"2026-09-14T21:51:39.597-04:00","impact":"minor","shortlink":"https://stspg.io/090bk6c64x28","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-14T17:30:27.130-04:00","reminder_intervals":null,"id":"kkw09rg9ksxx","page_id":"9g91vn2drl3h","incident_updates":[{"status":"resolved","body":"The backlog of delayed event-triggered flows has been fully processed and all systems are now operating normally. We apologize for the disruption this caused. This incident has been resolved.","created_at":"2026-09-14T21:51:39.597-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T21:51:39.597-04:00","display_at":"2026-09-14T21:51:39.597-04:00","deliver_notifications":true,"tweet_id":null,"id":"69bly6qzbpd1","incident_id":"kkw09rg9ksxx","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Event-triggered flow processing is recovering, and our systems are now working through the backlog of delayed messages. Delayed messages will continue to send automatically as the backlog clears. A fix has been deployed and system performance is improving. We continue to monitor closely and appreciate your patience throughout this incident.","created_at":"2026-09-14T21:07:46.196-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T21:07:46.196-04:00","display_at":"2026-09-14T21:07:46.196-04:00","deliver_notifications":true,"tweet_id":null,"id":"tx5tdxg355xx","incident_id":"kkw09rg9ksxx","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our team is continuing to implement a fix to mitigate the delays affecting event-triggered flows. Delays to affected flows remain at approximately 2 hours. We are working to resolve this as quickly as possible and will share another update shortly.","created_at":"2026-09-14T20:25:26.473-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T20:25:26.473-04:00","display_at":"2026-09-14T20:25:26.473-04:00","deliver_notifications":true,"tweet_id":null,"id":"2y184k2h2bs6","incident_id":"kkw09rg9ksxx","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the cause of the delays affecting event-triggered flows. Affected flows may see delays of approximately 2 hours. Our team is now working on a fix to restore processing back to normal speed. We are working to resolve this as quickly as possible and will share another update shortly.","created_at":"2026-09-14T19:18:11.208-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T19:18:11.208-04:00","display_at":"2026-09-14T19:18:11.208-04:00","deliver_notifications":true,"tweet_id":null,"id":"97zzmhd7ykgl","incident_id":"kkw09rg9ksxx","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate the delays affecting event-triggered flows. Some customers may see these flows send with delays of approximately 90 minutes while we work to restore normal performance. We will provide another update shortly.","created_at":"2026-09-14T18:22:22.185-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T18:22:22.185-04:00","display_at":"2026-09-14T18:22:22.185-04:00","deliver_notifications":true,"tweet_id":null,"id":"kc6ykwp2dbg9","incident_id":"kkw09rg9ksxx","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating a delay in the sending of event-triggered flows. Some customers may see these flows send later than expected. Scheduled campaigns and other areas of Klaviyo are not affected. We will share another update as soon as we have more information.","created_at":"2026-09-14T17:30:27.283-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T17:30:27.283-04:00","display_at":"2026-09-14T17:30:27.283-04:00","deliver_notifications":true,"tweet_id":null,"id":"3x96ms7sfb4x","incident_id":"kkw09rg9ksxx","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email Sending","created_at":"2017-08-14T12:28:27.102-04:00","updated_at":"2026-09-21T12:42:02.673-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"38gbjylrp5jp","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Text Message Sending","created_at":"2026-07-15T01:54:35.837-04:00","updated_at":"2026-09-21T12:42:02.692-04:00","position":2,"description":null,"showcase":true,"start_date":"2026-07-15T00:00:00.000-04:00","id":"stn31znk7szy","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"WhatsApp Sending","created_at":"2026-06-06T13:17:14.518-04:00","updated_at":"2026-09-21T12:42:02.708-04:00","position":3,"description":null,"showcase":true,"start_date":"2026-06-06T00:00:00.000-04:00","id":"vv9dtdkfp9tq","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Mobile Push Sending","created_at":"2026-07-15T01:55:00.270-04:00","updated_at":"2026-09-21T12:42:02.726-04:00","position":4,"description":null,"showcase":true,"start_date":"2026-07-15T00:00:00.000-04:00","id":"stxt5x2h6wrj","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Processing","created_at":"2020-01-24T15:04:19.021-05:00","updated_at":"2026-09-21T12:42:02.741-04:00","position":6,"description":null,"showcase":true,"start_date":null,"id":"rcq6mn9bxlc3","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"}]},{"name":"Issue with Time Delays in Flows","status":"resolved","created_at":"2026-08-26T20:09:09.000-04:00","updated_at":"2026-08-26T23:42:40.974-04:00","monitoring_at":"2026-08-26T21:51:01.714-04:00","resolved_at":"2026-08-26T23:42:40.955-04:00","impact":"major","shortlink":"https://stspg.io/xwk4pj8vptjk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-26T20:09:09.000-04:00","reminder_intervals":null,"id":"yzp1vdx39dl6","page_id":"9g91vn2drl3h","incident_updates":[{"status":"resolved","body":"As of 11:26 PM US/Eastern on August 26, 2026, the repair to process affected flow messages from the window of impact has been completed, and flow sending has resumed as expected across all channels. We apologize for the disruption this caused. This incident has been resolved.","created_at":"2026-08-26T23:42:40.955-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T23:42:40.955-04:00","display_at":"2026-08-26T23:42:40.955-04:00","deliver_notifications":true,"tweet_id":null,"id":"1wzlx7q44xtr","incident_id":"yzp1vdx39dl6","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"operational","new_status":"operational"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"operational","new_status":"operational"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"operational","new_status":"operational"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"operational","new_status":"operational"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"As of 9:30PM US/Eastern, flows have resumed sending as expected across all affected messaging channels. We are processing the backlog of affected flow messages. A fix has been deployed and system performance is improving.\n\nWe continue to monitor closely and appreciate your patience throughout this incident.","created_at":"2026-08-26T21:51:01.714-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T21:51:01.714-04:00","display_at":"2026-08-26T21:51:01.714-04:00","deliver_notifications":true,"tweet_id":null,"id":"65lyb9wzzdd8","incident_id":"yzp1vdx39dl6","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"partial_outage","new_status":"operational"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"partial_outage","new_status":"operational"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"partial_outage","new_status":"operational"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"partial_outage","new_status":"operational"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified the cause of this issue and is working to implement a fix to resolve the remaining impact on sending for flows affected by the time delay issue. Once the fix is rolled out, we will review and repair any impacted flows.\n\nWe are working to resolve this as quickly as possible and will share another update shortly.","created_at":"2026-08-26T21:15:07.891-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T21:15:07.891-04:00","display_at":"2026-08-26T21:15:07.891-04:00","deliver_notifications":true,"tweet_id":null,"id":"2tbyhj7lqcvv","incident_id":"yzp1vdx39dl6","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"partial_outage","new_status":"partial_outage"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"partial_outage","new_status":"partial_outage"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"partial_outage","new_status":"partial_outage"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"partial_outage","new_status":"partial_outage"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"At 3:25 PM US/Eastern on August 26, 2026, we began experiencing an issue where some profiles are not progressing past time delay actions in flows as expected. This is affecting flow sending across all messaging channels, including email, text messaging, push, and WhatsApp. Message sending from campaigns, and flows that do not include time delay actions are not impacted.\n\nWe are actively working on a fix. We will continue to provide updates as more information becomes available.","created_at":"2026-08-26T20:09:09.216-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T20:20:49.451-04:00","display_at":"2026-08-26T20:09:09.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"3r8qztjs129x","incident_id":"yzp1vdx39dl6","custom_tweet":null,"affected_components":[{"code":"38gbjylrp5jp","name":"Flows - Email Sending","old_status":"operational","new_status":"partial_outage"},{"code":"stn31znk7szy","name":"Flows - Text Message Sending","old_status":"operational","new_status":"partial_outage"},{"code":"vv9dtdkfp9tq","name":"Flows - WhatsApp Sending","old_status":"operational","new_status":"partial_outage"},{"code":"stxt5x2h6wrj","name":"Flows - Mobile Push Sending","old_status":"operational","new_status":"partial_outage"},{"code":"rcq6mn9bxlc3","name":"Flows - Processing","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email Sending","created_at":"2017-08-14T12:28:27.102-04:00","updated_at":"2026-09-21T12:42:02.673-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"38gbjylrp5jp","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Text Message Sending","created_at":"2026-07-15T01:54:35.837-04:00","updated_at":"2026-09-21T12:42:02.692-04:00","position":2,"description":null,"showcase":true,"start_date":"2026-07-15T00:00:00.000-04:00","id":"stn31znk7szy","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"WhatsApp Sending","created_at":"2026-06-06T13:17:14.518-04:00","updated_at":"2026-09-21T12:42:02.708-04:00","position":3,"description":null,"showcase":true,"start_date":"2026-06-06T00:00:00.000-04:00","id":"vv9dtdkfp9tq","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Mobile Push Sending","created_at":"2026-07-15T01:55:00.270-04:00","updated_at":"2026-09-21T12:42:02.726-04:00","position":4,"description":null,"showcase":true,"start_date":"2026-07-15T00:00:00.000-04:00","id":"stxt5x2h6wrj","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"},{"status":"operational","name":"Processing","created_at":"2020-01-24T15:04:19.021-05:00","updated_at":"2026-09-21T12:42:02.741-04:00","position":6,"description":null,"showcase":true,"start_date":null,"id":"rcq6mn9bxlc3","page_id":"9g91vn2drl3h","group_id":"g6vs12g2tjjk"}]},{"name":"Delays in real-time segmentation","status":"resolved","created_at":"2026-08-19T13:15:00.734-04:00","updated_at":"2026-08-19T14:38:26.299-04:00","monitoring_at":"2026-08-19T14:13:30.855-04:00","resolved_at":"2026-08-19T14:38:26.283-04:00","impact":"minor","shortlink":"https://stspg.io/4myhxf1wgng3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-19T13:15:00.720-04:00","reminder_intervals":null,"id":"b62drcz1c2qv","page_id":"9g91vn2drl3h","incident_updates":[{"status":"resolved","body":"Profile property updates are now being reflected in real-time segments at normal speed. Any profile property changes made during the incident window have been reflected in segment membership as expected, and no action is required on your part. This incident has been resolved.","created_at":"2026-08-19T14:38:26.283-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T14:38:26.283-04:00","display_at":"2026-08-19T14:38:26.283-04:00","deliver_notifications":true,"tweet_id":null,"id":"8whlbrsddq8y","incident_id":"b62drcz1c2qv","custom_tweet":null,"affected_components":[{"code":"hpjcj73r3q6q","name":"Audience - Segments","old_status":"degraded_performance","new_status":"operational"},{"code":"86y96b8cf702","name":"Audience - Profiles","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed and system performance is improving. Recent profile property updates are now being reflected in real-time segments more quickly, and the delay has improved to approximately 2.5 hours. Changes to profiles may still take slightly longer than usual to update segment membership as the system continues to catch up. Email and SMS sending and other core functions remain unaffected. We continue to monitor closely and appreciate your patience throughout this incident.","created_at":"2026-08-19T14:13:30.855-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T14:13:30.855-04:00","display_at":"2026-08-19T14:13:30.855-04:00","deliver_notifications":true,"tweet_id":null,"id":"h55523pdggr6","incident_id":"b62drcz1c2qv","custom_tweet":null,"affected_components":[{"code":"hpjcj73r3q6q","name":"Audience - Segments","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"86y96b8cf702","name":"Audience - Profiles","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are currently experiencing delays of up to approximately 3 hours in how quickly recent profile property updates are reflected in real-time segments. This means changes to profiles may take longer than usual to update segment membership, which can affect segment-based targeting. Email and SMS sending and other core functions are operating normally. We are actively working to resolve this and will share another update as soon as we have more information.","created_at":"2026-08-19T13:15:00.843-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T13:15:00.843-04:00","display_at":"2026-08-19T13:15:00.843-04:00","deliver_notifications":true,"tweet_id":null,"id":"yq0f9ml8jjc6","incident_id":"b62drcz1c2qv","custom_tweet":null,"affected_components":[{"code":"hpjcj73r3q6q","name":"Audience - Segments","old_status":"operational","new_status":"degraded_performance"},{"code":"86y96b8cf702","name":"Audience - Profiles","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Segments","created_at":"2017-06-04T21:12:20.044-04:00","updated_at":"2026-10-08T22:16:42.521-04:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"hpjcj73r3q6q","page_id":"9g91vn2drl3h","group_id":"z1m8bjxx27ym"},{"status":"operational","name":"Profiles","created_at":"2024-08-30T13:24:07.907-04:00","updated_at":"2026-10-08T22:16:42.547-04:00","position":3,"description":"Creating, updating, viewing, and deleting customer Profiles within the Klaviyo Application.","showcase":true,"start_date":"2024-08-30T00:00:00.000-04:00","id":"86y96b8cf702","page_id":"9g91vn2drl3h","group_id":"z1m8bjxx27ym"}]},{"name":"Campaign scheduling errors","status":"resolved","created_at":"2026-08-12T14:04:44.719-04:00","updated_at":"2026-08-12T14:14:02.556-04:00","monitoring_at":"2026-08-12T14:04:44.773-04:00","resolved_at":"2026-08-12T14:14:02.536-04:00","impact":"none","shortlink":"https://stspg.io/kvq49bh1s9sm","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-12T14:04:44.704-04:00","reminder_intervals":null,"id":"vbszswghtv4g","page_id":"9g91vn2drl3h","incident_updates":[{"status":"resolved","body":"Campaign scheduling has returned to normal operation. If you scheduled a campaign between 1:15 PM and 2:00 PM US/Eastern on August 12, 2026, we recommend checking its status and rescheduling if needed. This incident has been resolved.","created_at":"2026-08-12T14:14:02.536-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T14:14:02.536-04:00","display_at":"2026-08-12T14:14:02.536-04:00","deliver_notifications":true,"tweet_id":null,"id":"qtf9g3qc5tdx","incident_id":"vbszswghtv4g","custom_tweet":null,"affected_components":[{"code":"y5xdnjznvrvq","name":"Campaigns - Email Sending","old_status":"operational","new_status":"operational"},{"code":"8gd96llf7vq7","name":"Campaigns - Text Message Sending","old_status":"operational","new_status":"operational"},{"code":"83kk5ltg0glj","name":"Campaigns - WhatsApp Sending","old_status":"operational","new_status":"operational"},{"code":"7fyswdm6z15k","name":"Campaigns - Mobile Push Sending","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Between 1:15 PM and 2:00 PM US/Eastern on August 12, 2026, some customers experienced errors when scheduling campaigns, and some scheduled campaigns were canceled. If you scheduled a campaign during this window, we recommend checking its status in your account. A fix has been deployed and system performance is improving. We continue to monitor closely and will confirm once fully resolved.","created_at":"2026-08-12T14:04:44.773-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T14:04:44.773-04:00","display_at":"2026-08-12T14:04:44.773-04:00","deliver_notifications":true,"tweet_id":null,"id":"6bdc8zbjbf67","incident_id":"vbszswghtv4g","custom_tweet":null,"affected_components":[{"code":"y5xdnjznvrvq","name":"Campaigns - Email Sending","old_status":"operational","new_status":"operational"},{"code":"8gd96llf7vq7","name":"Campaigns - Text Message Sending","old_status":"operational","new_status":"operational"},{"code":"83kk5ltg0glj","name":"Campaigns - WhatsApp Sending","old_status":"operational","new_status":"operational"},{"code":"7fyswdm6z15k","name":"Campaigns - Mobile Push Sending","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email Sending","created_at":"2016-07-27T11:56:08.513-04:00","updated_at":"2026-08-05T13:36:54.384-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"y5xdnjznvrvq","page_id":"9g91vn2drl3h","group_id":"qrfghhw081xz"},{"status":"operational","name":"Text Message Sending","created_at":"2021-11-24T10:30:12.027-05:00","updated_at":"2026-07-21T16:57:54.474-04:00","position":2,"description":null,"showcase":true,"start_date":"2021-11-24T00:00:00.000-05:00","id":"8gd96llf7vq7","page_id":"9g91vn2drl3h","group_id":"qrfghhw081xz"},{"status":"operational","name":"WhatsApp Sending","created_at":"2026-07-15T01:42:54.591-04:00","updated_at":"2026-07-21T16:57:54.489-04:00","position":3,"description":null,"showcase":true,"start_date":"2026-07-15T00:00:00.000-04:00","id":"83kk5ltg0glj","page_id":"9g91vn2drl3h","group_id":"qrfghhw081xz"},{"status":"operational","name":"Mobile Push Sending","created_at":"2023-06-14T17:15:42.964-04:00","updated_at":"2026-07-15T01:43:21.777-04:00","position":4,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-05:00","id":"7fyswdm6z15k","page_id":"9g91vn2drl3h","group_id":"qrfghhw081xz"}]},{"name":"Login/MFA Maintenance","status":"completed","created_at":"2026-08-05T11:53:27.587-04:00","updated_at":"2026-08-06T21:47:54.709-04:00","monitoring_at":null,"resolved_at":"2026-08-06T21:47:54.686-04:00","impact":"maintenance","shortlink":"https://stspg.io/v0gy7ys32y92","scheduled_for":"2026-08-06T21:00:00.000-04:00","scheduled_until":"2026-08-06T22:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-06T20:00:50.590-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-05T11:53:27.578-04:00","reminder_intervals":null,"id":"hwjxpw0kf46q","page_id":"9g91vn2drl3h","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed","created_at":"2026-08-06T21:47:54.686-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T21:47:54.686-04:00","display_at":"2026-08-06T21:47:54.686-04:00","deliver_notifications":true,"tweet_id":null,"id":"wk5dj2zhp2lh","incident_id":"hwjxpw0kf46q","custom_tweet":null,"affected_components":[{"code":"mxcb9f4dxz67","name":"Platform - Klaviyo App","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-06T21:02:04.599-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T21:02:04.599-04:00","display_at":"2026-08-06T21:02:04.599-04:00","deliver_notifications":true,"tweet_id":null,"id":"xv6y5h77lqj3","incident_id":"hwjxpw0kf46q","custom_tweet":null,"affected_components":[{"code":"mxcb9f4dxz67","name":"Platform - Klaviyo App","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-06T21:00:11.464-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T21:00:11.464-04:00","display_at":"2026-08-06T21:00:11.464-04:00","deliver_notifications":true,"tweet_id":null,"id":"v0f34v89dkm0","incident_id":"hwjxpw0kf46q","custom_tweet":null,"affected_components":[{"code":"mxcb9f4dxz67","name":"Platform - Klaviyo App","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-06T20:00:48.251-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T20:00:48.251-04:00","display_at":"2026-08-06T20:00:48.251-04:00","deliver_notifications":true,"tweet_id":null,"id":"5cct9lpmt6qq","incident_id":"hwjxpw0kf46q","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Beginning at 9:00 PM US/Eastern on Thursday, August 6, 2026, Klaviyo will perform scheduled maintenance on the infrastructure that supports login, including single sign-on (SSO) and multi-factor authentication (MFA). \n\nWe expect the maintenance period to last approximately 1 hour. We do not anticipate any disruption during this window. As a precaution, there is a small possibility that logging in to Klaviyo, or authenticating through SSO or MFA, could be briefly affected. \n\nPlease note that no data will be lost during this maintenance and these services will continue to work as normal once maintenance has completed.","created_at":"2026-08-05T11:53:27.648-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T11:53:27.648-04:00","display_at":"2026-08-05T11:53:27.648-04:00","deliver_notifications":true,"tweet_id":null,"id":"n9zfm05h85qv","incident_id":"hwjxpw0kf46q","custom_tweet":null,"affected_components":[{"code":"mxcb9f4dxz67","name":"Platform - Klaviyo App","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Klaviyo App","created_at":"2016-07-27T11:55:03.687-04:00","updated_at":"2026-10-08T12:06:42.791-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"mxcb9f4dxz67","page_id":"9g91vn2drl3h","group_id":"tq42b77km215"}]},{"name":"Delays affecting campaign scheduling, preview emails, and double opt-in confirmations","status":"resolved","created_at":"2026-08-05T12:47:20.391-04:00","updated_at":"2026-08-05T13:54:54.383-04:00","monitoring_at":"2026-08-05T13:36:54.442-04:00","resolved_at":"2026-08-05T13:54:54.369-04:00","impact":"minor","shortlink":"https://stspg.io/1b6p712qzr2x","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-05T12:47:20.377-04:00","reminder_intervals":null,"id":"g593m5k2rzmn","page_id":"9g91vn2drl3h","incident_updates":[{"status":"resolved","body":"The email subscription and campaign features affected by this incident remain stable and are operating normally. Double opt-in confirmation emails, preview emails, and estimated recipient counts have returned to normal operation. Confirmation emails that failed to send during the incident are being resent. This incident has been resolved.","created_at":"2026-08-05T13:54:54.369-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T13:54:54.369-04:00","display_at":"2026-08-05T13:54:54.369-04:00","deliver_notifications":true,"tweet_id":null,"id":"vyvtbynkwwxf","incident_id":"g593m5k2rzmn","custom_tweet":null,"affected_components":[{"code":"y5xdnjznvrvq","name":"Campaigns - Email Sending","old_status":"operational","new_status":"operational"},{"code":"qpk95rwmb41w","name":"Campaigns - Campaign Editor","old_status":"operational","new_status":"operational"},{"code":"86y96b8cf702","name":"Audience - Profiles","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed and the affected email subscription and campaign features have recovered. Double opt-in confirmation emails are sending again, and preview emails and estimated recipient counts are working as expected. We continue to monitor closely and appreciate your patience throughout this incident.","created_at":"2026-08-05T13:36:54.442-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T13:36:54.442-04:00","display_at":"2026-08-05T13:36:54.442-04:00","deliver_notifications":true,"tweet_id":null,"id":"q77mzp4yjyyp","incident_id":"g593m5k2rzmn","custom_tweet":null,"affected_components":[{"code":"y5xdnjznvrvq","name":"Campaigns - Email Sending","old_status":"degraded_performance","new_status":"operational"},{"code":"qpk95rwmb41w","name":"Campaigns - Campaign Editor","old_status":"degraded_performance","new_status":"operational"},{"code":"86y96b8cf702","name":"Audience - Profiles","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified the source of the issue affecting some email subscription and campaign features. Customers may continue to see errors when sending preview emails and customers using double opt-in may find that new subscribers are not receiving confirmation emails. Campaign scheduling has recovered and is working as expected. We are working to resolve this as quickly as possible and will share another update shortly.","created_at":"2026-08-05T13:26:20.269-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T13:26:20.269-04:00","display_at":"2026-08-05T13:26:20.269-04:00","deliver_notifications":true,"tweet_id":null,"id":"t38x0ghghg24","incident_id":"g593m5k2rzmn","custom_tweet":null,"affected_components":[{"code":"y5xdnjznvrvq","name":"Campaigns - Email Sending","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qpk95rwmb41w","name":"Campaigns - Campaign Editor","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"86y96b8cf702","name":"Audience - Profiles","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Beginning around 12:00 PM US/Eastern on August 5, 2026, we began investigating an issue affecting some email subscription and campaign features. Customers using double opt-in may find that new subscribers are not receiving confirmation emails as expected. Some users may encounter errors when sending preview emails, scheduling campaigns, or checking estimated recipient counts. Our team is working to resolve this. We will share another update as soon as we have more information.","created_at":"2026-08-05T12:47:20.493-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T12:47:20.493-04:00","display_at":"2026-08-05T12:47:20.493-04:00","deliver_notifications":true,"tweet_id":null,"id":"2lcx2jv4z63c","incident_id":"g593m5k2rzmn","custom_tweet":null,"affected_components":[{"code":"y5xdnjznvrvq","name":"Campaigns - Email Sending","old_status":"operational","new_status":"degraded_performance"},{"code":"qpk95rwmb41w","name":"Campaigns - Campaign Editor","old_status":"operational","new_status":"degraded_performance"},{"code":"86y96b8cf702","name":"Audience - Profiles","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email Sending","created_at":"2016-07-27T11:56:08.513-04:00","updated_at":"2026-08-05T13:36:54.384-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"y5xdnjznvrvq","page_id":"9g91vn2drl3h","group_id":"qrfghhw081xz"},{"status":"operational","name":"Profiles","created_at":"2024-08-30T13:24:07.907-04:00","updated_at":"2026-10-08T22:16:42.547-04:00","position":3,"description":"Creating, updating, viewing, and deleting customer Profiles within the Klaviyo Application.","showcase":true,"start_date":"2024-08-30T00:00:00.000-04:00","id":"86y96b8cf702","page_id":"9g91vn2drl3h","group_id":"z1m8bjxx27ym"},{"status":"operational","name":"Campaign Editor","created_at":"2026-07-15T01:43:59.434-04:00","updated_at":"2026-08-05T13:36:54.414-04:00","position":5,"description":null,"showcase":true,"start_date":"2026-07-15T00:00:00.000-04:00","id":"qpk95rwmb41w","page_id":"9g91vn2drl3h","group_id":"qrfghhw081xz"}]}]
}