Delay in Analytics Processing for 25% of Metrics
Monitoring - All analytics are now real-time. A small percentage of metrics will display minor overcounting for a brief window between 11:45am - 12:45pm PM (US Eastern) on May 13. We will continue monitoring this incident until these metrics have been repaired.
May 13, 18:10 EDT
Identified - We have identified an issue impacting roughly 25% of all Klaviyo metrics. Campaign, flow, and dashboard reports may appear unpopulated or outdated since 11:45 AM (US Eastern Time) this morning (May 13, 2021) for impacted metrics. Campaign sending, flow-triggering and real-time segmentation are not impacted, and no data is lost. We will provide updates as metrics catch up.
May 13, 13:39 EDT
Uptime over the past 90 days. View historical uptime.
Klaviyo App Operational
90 days ago
100.0 % uptime
Today
Klaviyo App Operational
90 days ago
100.0 % uptime
Today
Klaviyo Mobile App Operational
Klaviyo Support Operational
Klaviyo API Operational
90 days ago
100.0 % uptime
Today
Email Sending Operational
90 days ago
100.0 % uptime
Today
Campaign Email Sending Operational
90 days ago
100.0 % uptime
Today
Flow Email Sending Operational
90 days ago
100.0 % uptime
Today
Email Deliverability Operational
Email Content Operational
SMS Sending Operational
90 days ago
99.93 % uptime
Today
SMS Sending Operational
90 days ago
99.93 % uptime
Today
SMS Deliverability Operational
SMS Content Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
Integrations - Shopify Operational
90 days ago
100.0 % uptime
Today
Integrations - WooCommerce Operational
90 days ago
100.0 % uptime
Today
Integrations - BigCommerce Operational
90 days ago
100.0 % uptime
Today
Integrations - Magento Operational
90 days ago
100.0 % uptime
Today
Integrations - Magento 2 Operational
90 days ago
100.0 % uptime
Today
Integrations - Other Operational
Analytics Operational
90 days ago
100.0 % uptime
Today
Segmentation Operational
90 days ago
99.99 % uptime
Today
Flow Triggering Operational
List Subscription Operational
Signup Forms Operational
Unsubscribe & Preference Pages Operational
Klaviyo.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021

Unresolved incident: Delay in Analytics Processing for 25% of Metrics.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021
Delay in Analytics Processing for 12.5% of Metrics
Resolved - This incident has been resolved.
May 10, 09:36 EDT
Monitoring - All analytics are now real-time. A very small percentage of metrics will display minor overcounting for a brief window between 3:00 - 4:00 PM (US Eastern) on May 6. We will continue monitoring this incident until these metrics have been repaired.
May 7, 16:30 EDT
Update - We have resolved the underlying issue causing the analytics delay and are now processing the backlog of events for the 12.5% of impacted metrics. Analytics for these metrics will still appear outdated but will begin catching up over the next several hours. We will post another update once all analytics are real-time.
May 7, 13:06 EDT
Identified - We have identified an issue impacting roughly 12.5% of all Klaviyo metrics. Campaign, flow, and dashboard reports may appear unpopulated or outdated since 7:00 PM (US Eastern Time) on May 6, 2021 for impacted metrics. Campaign sending, flow-triggering and real-time segmentation are not impacted, and no data is lost. We will provide updates as metrics catch up.
May 7, 07:16 EDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Delay in Real-Time Segmentation Processing
Resolved - All segmentation update repairs have finished, and this incident has been resolved.
May 4, 13:58 EDT
Monitoring - A fix has been implemented and we are monitoring the results. A small number of segmentation updates from approximately 5:00pm US Eastern Time need to be repaired. We anticipate that these repairs will be finished by tomorrow, and will provide another update once they are complete.
May 3, 18:36 EDT
Identified - We are currently experiencing delays in real-time segmentation processing. Segments may be out of date by up to 1 hour. Flows triggered by segments, as well as segment-targeted forms, may also currently be impacted. We are actively working to restore real-time processing and will continue to provide updates here.
May 3, 18:11 EDT
May 3, 2021
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

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