Monitoring - All analytics are now real-time. Some analytics metrics may appear inaccurate such as unique counts and events received on September 16 from 4pm to 9pm ET (Eastern Time). These analytics will be replayed over the next several days. We will post another update once this analytics replay is complete.
Sep 17, 05:29 EDT
Update - A majority of analytics metrics are now real-time, with the remaining 25% subset of all metrics expected to catch up to real-time within the next 2 hours. Once the processing is in realtime, some analytics metrics may appear inaccurate such as unique counts and events received from 4PM to 9PM ET (Eastern Time). These analytics will be replayed over the next several days.

We will continue to monitor our systems’ progress and will post another update when all analytics metrics are near real-time.
Sep 17, 03:43 EDT
Update - We have resolved the underlying issue, and we have begun to process the backlog of analytic data since the start of the incident. Reporting is still delayed, and we anticipate it may take several hours to catch up. We will post an update as more information becomes available.
Sep 16, 22:01 EDT
Update - We are working to resolve this issue, but we currently do not have an estimated timeframe for resolution. We will provide the next update once we have an estimate for when analytics will start catching up.
Sep 16, 18:21 EDT
Identified - Starting at 4PM (Eastern Time), our analytics processing infrastructure began experiencing delays which are causing campaign, flow, and dashboard reports to appear outdated. These reports will be outdated for the next several hours.

No flow or campaign sending is affected, and no data has been lost. We will provide further updates once we have a better estimate for when all analytics will be caught up.
Sep 16, 17:13 EDT
Klaviyo App Operational
90 days ago
100.0 % uptime
Today
Klaviyo App Operational
90 days ago
100.0 % uptime
Today
Klaviyo Mobile App Operational
Klaviyo Support Operational
Klaviyo API Operational
90 days ago
100.0 % uptime
Today
Email Sending Operational
90 days ago
100.0 % uptime
Today
Campaign Email Sending Operational
90 days ago
100.0 % uptime
Today
Flow Email Sending Operational
90 days ago
100.0 % uptime
Today
Email Deliverability Operational
Email Content Operational
SMS Sending Operational
90 days ago
100.0 % uptime
Today
SMS Sending Operational
90 days ago
100.0 % uptime
Today
SMS Deliverability Operational
SMS Content Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
Integrations - Shopify Operational
90 days ago
100.0 % uptime
Today
Integrations - WooCommerce Operational
90 days ago
100.0 % uptime
Today
Integrations - BigCommerce Operational
90 days ago
100.0 % uptime
Today
Integrations - Magento Operational
90 days ago
100.0 % uptime
Today
Integrations - Magento 2 Operational
90 days ago
100.0 % uptime
Today
Integrations - Other Operational
Analytics Operational
90 days ago
99.42 % uptime
Today
Segmentation Operational
90 days ago
99.97 % uptime
Today
Flow Triggering Operational
List Subscription Operational
Signup Forms Operational
Unsubscribe & Preference Pages Operational
Klaviyo.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

Unresolved incident: Delay in Analytics Processing.

Sep 16, 2020
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020
Resolved - This incident has been resolved.
Sep 5, 15:05 EDT
Monitoring - Segmentation is now near real-time. We will continue to monitor this issue, and post an update once it has been fully resolved.
Sep 5, 14:43 EDT
Update - We are actively processing through our segmentation backlog and catching up quickly. We expect segmentation to be real-time in approximately 2 hours.
Sep 5, 12:00 EDT
Identified - We are currently experiencing delays in real-time segmentation processing. Segments may be out of date by up to 4 hours. Flows triggered by segments, as well as segment-targeted forms, may also currently be impacted. We are actively working to restore real-time processing and will continue to provide updates here.
Sep 5, 11:07 EDT