All Systems Operational
Klaviyo App Operational
90 days ago
100.0 % uptime
Today
Klaviyo App Operational
90 days ago
100.0 % uptime
Today
Klaviyo Mobile App Operational
Klaviyo Support Operational
Klaviyo API Operational
90 days ago
100.0 % uptime
Today
Email Sending Operational
90 days ago
100.0 % uptime
Today
Campaign Email Sending Operational
90 days ago
100.0 % uptime
Today
Flow Email Sending Operational
90 days ago
100.0 % uptime
Today
Email Deliverability Operational
Email Content Operational
SMS Sending Operational
90 days ago
100.0 % uptime
Today
SMS Sending - Toll Free Number SMS Operational
90 days ago
100.0 % uptime
Today
SMS Sending - Toll Free Number MMS Operational
90 days ago
100.0 % uptime
Today
SMS Sending - Short Code SMS Operational
90 days ago
100.0 % uptime
Today
SMS Sending - Short Code MMS Operational
90 days ago
100.0 % uptime
Today
SMS Sending - Other Operational
SMS Deliverability Operational
SMS Content Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
Integrations - Shopify Operational
90 days ago
100.0 % uptime
Today
Integrations - WooCommerce Operational
90 days ago
100.0 % uptime
Today
Integrations - BigCommerce Operational
90 days ago
100.0 % uptime
Today
Integrations - Magento Operational
90 days ago
100.0 % uptime
Today
Integrations - Magento 2 Operational
90 days ago
100.0 % uptime
Today
Integrations - Other Operational
Analytics Operational
90 days ago
100.0 % uptime
Today
Segmentation Operational
90 days ago
100.0 % uptime
Today
Flow Triggering Operational
List Subscription Operational
Signup Forms Operational
Unsubscribe & Preference Pages Operational
Klaviyo.com Operational
Klaviyo Help Center Operational
Klaviyo Developers Operational
90 days ago
100.0 % uptime
Today
Klaviyo Academy Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 2, 2022

No incidents reported today.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - All systems remain fully operational and we have completed all necessary repairs for segments impacted during the incident. This incident is now resolved.
Nov 30, 16:31 EST
Monitoring - Real-time segmentation has been fully restored and continues to function as expected without delays. Additionally, we have finished repairs on a large portion of segments that fell out-of-date during the incident. We will continue to monitor all systems as we make progress on repairing the remaining out-of-date segments.
Nov 28, 19:18 EST
Update - We have restored real-time segmentation updates. Newly created or updated segments should automatically stay up-to-date in real time moving forward. We are working to repair segments that may have been impacted and fallen out-of-date during this incident. Repairs will not trigger out-of-date segment-triggered Flows in order to preserve timeliness of messages.
Nov 28, 07:35 EST
Update - While we continue to make progress processing the outstanding backlog of activity updates, we expect this to continue over the course of the day. We will provide an update once real-time segmentation processing has been fully restored.
Nov 27, 11:54 EST
Update - Due to ongoing processing delays, manually created or updated segments may appear empty or incorrect if querying recent activity.

We expect all processing to catch up by mid-morning November 27 US Eastern, at which point newly created or updated segments will update with accuracy. Once caught up, all automatic updates for existing segments will also be back to real-time.

Nov 26, 20:39 EST
Update - We continue to work on restoring real-time segmentation processing. Due to delays in automatic updates, segments may remain out-of-date as we work to mitigate the impact of this incident. We will post another update here when more information becomes available on resolution timing.
Nov 26, 13:14 EST
Update - Users creating new segments, or updating the definition of existing segments, should not experience any delays in processing. However, real-time updates to existing segments remain significantly delayed.

As noted previously, due to this ongoing incident, segment-triggered Flows and segment-targeted Campaigns may send to out-of-date audiences at this time. Segment-targeted Forms are also affected. Email and SMS sending remain fully operational.

Nov 26, 03:16 EST
Update - Efforts to reduce outstanding delays were not as effective as planned, and real-time segmentation delays remain up to 4.5 hours. In addition, users creating a new segment or updating the definition of an existing segment may see up to a 2 hour delay in processing.

We are actively working to fully restore segmentation processing and mitigate outstanding delays.

Nov 25, 21:47 EST
Update - Real-time segmentation processing remains delayed. Due to this ongoing incident, segment-triggered Flows and segment-targeted Campaigns may send to out-of-date audiences. Segment-targeted Forms are also affected. Email and SMS sending are not impacted.

While there remains a maximum delay of up to 2.6 hours, delays are now rapidly reducing. We are actively working to restore real-time segmentation processing within 2 hours.

Nov 25, 18:54 EST
Update - We now are experiencing delays of up to 3 hours in real-time segmentation processing. Flows triggered by segments, as well as segment-targeted forms, continue to be impacted. We are actively working to restore real-time processing and will continue to provide updates here.
Nov 25, 15:52 EST
Identified - We are currently experiencing delays of up to 1.5 hours in real-time segmentation processing. Flows triggered by segments, as well as segment-targeted forms, may also currently be impacted. We are actively working to restore real-time processing and will continue to provide updates here.
Nov 25, 11:19 EST
Nov 29, 2022

No incidents reported.

Nov 28, 2022
Nov 27, 2022
Nov 26, 2022
Nov 25, 2022
Resolved - This incident has been resolved. Please note that during this incident there were no observed delays in Email or SMS campaign sending.
Nov 25, 15:42 EST
Monitoring - The underlying issue has been resolved and users should no longer experience issues accessing the Klaviyo application. We will continue to monitor all systems.
Nov 25, 15:21 EST
Identified - We have identified the root-cause of this issue and are actively working on a resolution. Some users may continue to see intermittent errors when attempting to login or access specific pages inside the Klaviyo Application.
Nov 25, 14:50 EST
Investigating - Around 2 pm we noticed some intermittent outages and timeout within our application. We are currently investigating the issue and will post an update once we know more.
Nov 25, 14:21 EST
Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.