Monitoring - All analytics are now real-time. Some analytics metrics may appear inaccurate such as unique counts and events received on September 16 from 4pm to 9pm ET (Eastern Time). These analytics will be replayed over the next several days. We will post another update once this analytics replay is complete.
Sep 17, 05:29 EDT
Update - A majority of analytics metrics are now real-time, with the remaining 25% subset of all metrics expected to catch up to real-time within the next 2 hours. Once the processing is in realtime, some analytics metrics may appear inaccurate such as unique counts and events received from 4PM to 9PM ET (Eastern Time). These analytics will be replayed over the next several days.
We will continue to monitor our systems’ progress and will post another update when all analytics metrics are near real-time.
Sep 17, 03:43 EDT
Update - We have resolved the underlying issue, and we have begun to process the backlog of analytic data since the start of the incident. Reporting is still delayed, and we anticipate it may take several hours to catch up. We will post an update as more information becomes available.
Sep 16, 22:01 EDT
Update - We are working to resolve this issue, but we currently do not have an estimated timeframe for resolution. We will provide the next update once we have an estimate for when analytics will start catching up.
Sep 16, 18:21 EDT
Identified - Starting at 4PM (Eastern Time), our analytics processing infrastructure began experiencing delays which are causing campaign, flow, and dashboard reports to appear outdated. These reports will be outdated for the next several hours.
No flow or campaign sending is affected, and no data has been lost. We will provide further updates once we have a better estimate for when all analytics will be caught up.
Sep 16, 17:13 EDT