Klaviyo Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Klaviyo App Operational

90 days ago

100.0 % uptime

Today

Klaviyo App Operational

90 days ago

100.0 % uptime

Today

Klaviyo Mobile App Operational

Klaviyo Support Operational

Klaviyo API Operational

90 days ago

99.94 % uptime

Today

Email Sending Operational

90 days ago

100.0 % uptime

Today

Campaign Email Sending Operational

90 days ago

100.0 % uptime

Today

Flow Email Sending Operational

90 days ago

100.0 % uptime

Today

Email Deliverability Operational

Email Content Operational

SMS Sending Operational

90 days ago

100.0 % uptime

Today

SMS Sending Operational

90 days ago

100.0 % uptime

Today

SMS Deliverability Operational

SMS Content Operational

Integrations Operational

90 days ago

100.0 % uptime

Today

Integrations - Shopify Operational

90 days ago

100.0 % uptime

Today

Integrations - WooCommerce Operational

90 days ago

100.0 % uptime

Today

Integrations - BigCommerce Operational

90 days ago

100.0 % uptime

Today

Integrations - Magento Operational

90 days ago

100.0 % uptime

Today

Integrations - Magento 2 Operational

90 days ago

100.0 % uptime

Today

Integrations - Other Operational

Analytics Operational

90 days ago

99.39 % uptime

Today

Segmentation Operational

90 days ago

100.0 % uptime

Today

Flow Triggering Operational

List Subscription Operational

Signup Forms Operational

Unsubscribe & Preference Pages Operational

Klaviyo.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 27, 2020

No incidents reported today.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

Delay in Analytics Processing for 12.5% of Metrics

Resolved - This incident has been resolved.
Oct 25, 10:32 EDT

Monitoring - Analytics for all metrics are now real time. We will continue monitoring this issue until it is resolved.
Oct 23, 21:17 EDT

Identified - We have identified an issue impacting roughly 12.5% of all Klaviyo metrics. Campaign, flow, and dashboard reports may appear unpopulated or outdated since 10:15 AM (Eastern Time) on October 23, 2020 for impacted metrics. Campaign sending, flow-triggering and real-time segmentation are not impacted, and no data is lost. We expect metrics to catch up in the next 6 hours and will provide updates as they become available.

In the meantime, segments can be used to pull analytics counts. To do so:
1. Create a new segment
2. Include a segment condition for what someone has done (or not done)
3. Choose the open / click / conversion metric
4. Click to "Add Filter" and select where "Message" equals

For more information on creating segments please read: https://help.klaviyo.com/hc/en-us/articles/115005062847-Segment-Conditions
Oct 23, 14:03 EDT

Oct 24, 2020

No incidents reported.

Oct 23, 2020

Oct 22, 2020

No incidents reported.

Oct 21, 2020

Issue with Shopify event Collections meta-data

Resolved - The affected product feeds have been fully repaired, and this incident has been resolved.
Oct 21, 11:04 EDT

Update - We have fixed the source of the issue affecting the Collections meta-data in Shopify integration events. This means that going forward from 8pm (US Eastern Time) Collections meta-data will be properly processed in flow filters, flow splits, segments, and reporting.

Over the next several days, we will be repairing product feeds that rely on Collections meta-data. The meta-data of any Shopify events received during the impact window of 12pm September 28 (US Eastern Time) to 8pm October 1 (US Eastern Time) will not be retroactively modified. We will post another update once the repairs are complete.
Oct 1, 20:48 EDT

Identified - We have identified an issue with the Collections meta-data in Shopify integration events. Since Monday at 12pm US Eastern Time, flow filters, flow splits, segments, and reports utilizing the Collections meta-data in Shopify events have been evaluating incorrectly. As a result some emails might be incorrectly triggered. We are working towards a fix now.
Oct 1, 14:10 EDT

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Delays in Flow Triggering and segmentation, Elevated API Errors and Intermittent Application Page Load Issues

Resolved - All failed flow sends have been replayed. This incident has been resolved.
Oct 16, 14:27 EDT

Update - All event processing is now real-time. We will post another update once we confirm that all failed flow sends have been replayed.
Oct 16, 00:57 EDT

Monitoring - Error rates for all APIs have subsided, and events are now processing. Flow-triggering, segmentation and all analytics are now delayed but we are actively burning down the backlog of events, and expect to be caught up 2-3 hours. All failed flow sends during this time will be replayed. We will post another update once all delays have subsided, and we will monitor this incident until it has been resolved.
Oct 15, 16:50 EDT

Update - We are continuing to work on a fix for this issue. Certain events are not processing and this issue is now impacting flow-triggering and segmentation. We will post further updates once we have an ETA to a resolution.
Oct 15, 13:49 EDT

Identified - We have identified an issue impacting Klaviyo APIs and certain pages to load across the Klaviyo application. Beginning at 12:02PM Eastern Time on October 15, users may see an error returned when trying to use subscription, list and profile APIs. Additionally, users will see pages time out within Klaviyo. We are investigating this issue and will provide updates here.
Oct 15, 12:32 EDT

Oct 15, 2020

Oct 14, 2020

Delay in Email Sending and errors on certain pages

Resolved - This incident has been resolved.
Oct 14, 15:53 EDT

Monitoring - Users should no longer experience any errors on email templates, campaigns and flows pages. Email sending delays have subsided and we are currently monitoring our systems. We will post another update once this issue has been fully resolved.
Oct 14, 14:29 EDT

Investigating - We are investigating an issue with delays in email sending and errors on certain pages of the Klaviyo App. Beginning around 1:30PM Eastern Time on October 14, users visiting email templates, campaigns and flows pages will see an error. Campaigns cannot be scheduled and emails sending is delayed. We are working towards a fix now.
Oct 14, 14:01 EDT

Elevated API Errors

Resolved - This incident has been resolved.
Oct 14, 15:31 EDT

Update - This incident has been resolved. All email/SMS events, integration webhooks and form submit events that received error responses during this incident will be automatically replayed.
Oct 14, 15:31 EDT

Monitoring - A fix has been implemented and we are monitoring the results. Error rates & latency for all of our APIs have now dropped to normal levels.
Oct 13, 18:05 EDT

Identified - We have identified the root cause of the issue and are in the process of implementing fix. However, the scope of the issue has widened and there are now increased error rates for our REST API endpoints as well. We will provide further updates here once error rates begin to stabilize.
Oct 13, 14:53 EDT

Investigating - We are currently seeing elevated API latencies and error rates for our /track and /identify API endpoints. We are investigating this issue and will provide updates here.
Oct 13, 14:01 EDT

Delay in Analytics Processing

Resolved - All analytics affecting the subset of unique counts impacted by this incident have been repaired, and this incident has been resolved.
Oct 14, 12:48 EDT

Update - All analytics from the September 16 4pm to 9pm time window have been replayed. As a result, all instances of under-counted events for campaigns or flows during this time window have been fixed.

We are still replaying analytics affecting a subset of unique counts, and we anticipate the repair for these metrics to complete within the next week. Until then, unique counts for affected metrics could be over-counted. We will post an update once the full analytics replay has been completed.
Sep 22, 17:31 EDT

Monitoring - All analytics are now real-time. Some analytics metrics may appear inaccurate such as unique counts and events received on September 16 from 4pm to 9pm ET (Eastern Time). These analytics will be replayed over the next several days. We will post another update once this analytics replay is complete.
Sep 17, 05:29 EDT

Update - A majority of analytics metrics are now real-time, with the remaining 25% subset of all metrics expected to catch up to real-time within the next 2 hours. Once the processing is in realtime, some analytics metrics may appear inaccurate such as unique counts and events received from 4PM to 9PM ET (Eastern Time). These analytics will be replayed over the next several days.

We will continue to monitor our systems’ progress and will post another update when all analytics metrics are near real-time.
Sep 17, 03:43 EDT

Update - We have resolved the underlying issue, and we have begun to process the backlog of analytic data since the start of the incident. Reporting is still delayed, and we anticipate it may take several hours to catch up. We will post an update as more information becomes available.
Sep 16, 22:01 EDT

Update - We are working to resolve this issue, but we currently do not have an estimated timeframe for resolution. We will provide the next update once we have an estimate for when analytics will start catching up.
Sep 16, 18:21 EDT

Identified - Starting at 4PM (Eastern Time), our analytics processing infrastructure began experiencing delays which are causing campaign, flow, and dashboard reports to appear outdated. These reports will be outdated for the next several hours.

No flow or campaign sending is affected, and no data has been lost. We will provide further updates once we have a better estimate for when all analytics will be caught up.
Sep 16, 17:13 EDT

Oct 13, 2020

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