Shopify Outage

Incident Report for Klaviyo

Resolved

We are receiving data from Shopify. All analytics are processing and triggered emails are sending as expected. All customer and order data received from Shopify has been back populated.

Posted Oct 21, 2016 - 10:56 EDT

Monitoring

Shopify had an outage and we've identified a two hour window of time within which we did not receive customer or order data from Shopify. This potentially impacted triggered emails and analytics for accounts integrated with Shopify. It appears a fix has been put in place by Shopify and their systems are operational again. We've confirmed we are now receiving data from Shopify webhooks. Any triggered emails that rely on Shopify data are now sending normally.

We will be closely monitoring the situation and are looking into filling gaps in customer and order data. Please check back here for periodic updates.

Posted Oct 21, 2016 - 09:44 EDT