Delay in Email Sending and errors on certain pages

Incident Report for Klaviyo

Resolved

This incident has been resolved.

Posted Oct 14, 2020 - 15:53 EDT

Monitoring

Users should no longer experience any errors on email templates, campaigns and flows pages. Email sending delays have subsided and we are currently monitoring our systems. We will post another update once this issue has been fully resolved.

Posted Oct 14, 2020 - 14:29 EDT

Investigating

We are investigating an issue with delays in email sending and errors on certain pages of the Klaviyo App. Beginning around 1:30PM Eastern Time on October 14, users visiting email templates, campaigns and flows pages will see an error. Campaigns cannot be scheduled and emails sending is delayed. We are working towards a fix now.

Posted Oct 14, 2020 - 14:01 EDT

This incident affected: Klaviyo App (Klaviyo App) and Email Sending (Campaign Email Sending, Flow Email Sending).