Delay in Analytics Processing for 25% of Metrics
Incident Report for Klaviyo
This incident has been resolved.
Posted Nov 30, 2020 - 09:34 EST
All analytics are now real-time. A very small percentage of metrics experienced overcounting as a result of this incident. Once these analytics have been repaired, we will resolve this incident.
Posted Nov 28, 2020 - 11:05 EST
The issue has been identified, and delays have been resolved for 50% of metrics that were previously delayed. However, 12.5% of all metrics are still delayed by approximately 2 hours. We will provide another update once these metrics are closer to real-time, which we expect to take several more hours.
Posted Nov 27, 2020 - 18:03 EST
We are investigating an incident impacting roughly 25% of all Klaviyo metrics. Campaign, flow, and dashboard reports may appear outdated by approximately 2-3 hours for impacted accounts. No email or SMS sending is impacted, and no data is lost. We are actively working to resolve and will provide updates as they become available.
Posted Nov 27, 2020 - 15:39 EST
This incident affected: Analytics.