Message sending, segmentation, and list import delays

Incident Report for Klaviyo

Resolved

As of 2:00 PM EST, all remaining delayed tasks were processed, and affected campaign sending across all channels is now real-time. This incident is resolved.

Posted Jan 25, 2023 - 14:21 EST

Monitoring

Beginning around 12:20 EST, we experienced a delay in asynchronous task processing. During that time, a portion of message sends and segmentation processing was delayed, and users attempting to kick off tasks such as schedule campaigns or import lists may have experienced an error message. We have since fixed the issue and are processing any remaining delayed tasks. We will provide further updates here.

Posted Jan 25, 2023 - 13:36 EST

This incident affected: Platform (Klaviyo App), Campaigns (Email Sending, Text Message Sending), Flows (Email Sending, Processing), Website (Sign-up Forms), and Audience (Lists, Segments).