A subset of emails links redirecting to 404

Incident Report for Klaviyo

Resolved

On August 17th, between 2:06 PM ET (Eastern Time) to 10:30 PM ET (Eastern Time), a click-tracking domain expired which resulted in a subset of recipients being redirected to an error page when clicking on email links. Email sending was not impacted, but email open and click events were not tracked for those recipients. These recipients were unable to unsubscribe during this window. Klaviyo has resolved this issue, but certain recipients may experience this issue until all DNS providers have updated their records.

Posted Aug 17, 2020 - 14:00 EDT