The scope of this issue has reduced over time. The effort to replay all outstanding delivery events is underway and we expect it to be complete on Friday, November 23, 2017. We will follow up with impacted customers directly with updates.
Posted Nov 23, 2017 - 19:51 EST
Update
We've been working with our upstream mail partner to replay email events. There is still a delay in reprocessing outstanding events. We continue to treat this as a high priority and will provide periodic updates.
Posted Nov 17, 2017 - 12:11 EST
Update
We're continuing to see email analytics recover, although the process has taken longer than expected. We're investigating how we can accelerate the process of restoring analytics to all campaigns sent during the affected period. We know that this is important information for your business and will continue to work until all data has been restored. Thank you for your patience.
Posted Nov 01, 2017 - 22:00 EDT
Update
We continue to reprocess email analytics from the affected time period. We currently expect this process to take several days to complete, although the majority of customer analytics should be correctly processed over the next day. We will provide further updates tomorrow.
Posted Oct 31, 2017 - 20:05 EDT
Update
We're continuing to investigate and replay missing email events. Recent campaigns are processing email events correctly. We will provide updates throughout the day.
Posted Oct 31, 2017 - 09:06 EDT
Identified
We're continuing to replay the missing email events. We will provide an update by 9am EST Tuesday 10/31/2017 as to when we expect to fully resolve this incident.
Posted Oct 30, 2017 - 22:28 EDT
Investigating
We are continuing to investigate and reprocess the missing analytics. We'll provide updates on this incident as they are available.
Posted Oct 30, 2017 - 17:58 EDT
Identified
We are investigating an issue which resulted in missing a subset of e-mail analytics over the past few days. All new analytics are processing as expected and we are currently reprocessing the missing analytics. We expect all outstanding e-mail analytics will be be corrected by 12pm EST Tuesday 10/31/2017.