The Klaviyo platform is operating as expected and all segments are being processed in realtime.
Posted Jun 02, 2017 - 22:42 EDT
Monitoring
We continue to closely monitor the situation as the remaining segments are updated. We expect all segments to be updated in the next several hours.
Posted Jun 02, 2017 - 18:48 EDT
Update
The Klaviyo platform is operating as expected and email campaigns and analytics processing are processing in real time. There is still a delay in updating segments. We will provide another update within an hour.
Posted Jun 02, 2017 - 17:44 EDT
Update
The Klaviyo app is now available. Emails are being sent, analytics are processing and new segments can be created. There is still a delay in updating segments. We will provide another update within an hour.
Posted Jun 02, 2017 - 16:27 EDT
Investigating
The Klaviyo app is currently unavailable. We are aware and working on restoring functionality. We will provide another update within 15 minutes.
Posted Jun 02, 2017 - 16:11 EDT
Update
We are going to intentionally halt segmentation and sending or scheduling emails for up to 10 minutes in order to make a configuration change to address the underlying issue. You will be able to log in to your Klaviyo account during this time and if you do schedule a campaign or create a segment, it will be processed shortly thereafter. We will provide another update when functionality is fully restored.
Posted Jun 02, 2017 - 15:42 EDT
Update
All flow and campaign email sending is fully caught up. E-commerce analytics are fully caught up, though email analytics are delayed and should be fully caught up in an hour. Segmentation is also delayed and should be fully caught up in a few hours.
Posted Jun 02, 2017 - 14:17 EDT
Monitoring
We've identified and fixed the root issue. Email sending and analytics processing are delayed and will be fully caught up and back to real time processing within 30 minutes.
Posted Jun 02, 2017 - 13:21 EDT
Identified
We've restored access to the application. We're looking into the impact of this brief outage and will provide an update within the next 30 minutes.
Posted Jun 02, 2017 - 13:00 EDT
Investigating
We're aware of issues with logging into Klaviyo. We're looking into the issue and will provide an update in the next 15 minutes.