As of 7:17pm ET we've observed full recovery to app & API accessibility as well as campaign and flow sending. This incident is now resolved.
Some campaigns that were cancelled or partially sent during the period of impact may need to be re-sent manually.
Posted Jul 31, 2024 - 20:35 EDT
Update
Site accessibility has mostly recovered. Campaign and flow sending have recovered.
Some campaigns may have failed or partially failed to send during the period of impact, and may need to be re-sent manually. Some flows may have skipped sending during this window, but are being repaired.
Posted Jul 31, 2024 - 18:38 EDT
Identified
Our Engineering Team has identified a fix and is working quickly to address this. We're observing recovery on site accessibility as well as on campaign and flow sending.
Posted Jul 31, 2024 - 17:23 EDT
Investigating
We are currently having an issue with site and API accessibility, which started around 3:25pm ET. Our engineering team is investigating the level of impact and the root cause.
Posted Jul 31, 2024 - 16:26 EDT
This incident affected: Klaviyo App (Klaviyo App), Email Sending (Campaign Email Sending, Flow Email Sending), and Klaviyo API, Klaviyo Help Center.