Support communications disruption

Incident Report for Klaviyo

Resolved

We have successfully implemented a workaround for the Desk e-mail issue. Customers should be able to contact Klaviyo Support through normal methods now.

Posted Oct 21, 2016 - 15:04 EDT

Identified

Desk has confirmed an issue with sending and receiving emails and is working on a workaround.

Posted Oct 21, 2016 - 14:36 EDT

Investigating

We are investigating reports of emails from the Desk support system not being delivered to customers.

Posted Oct 21, 2016 - 13:51 EDT