Delay in Email Analytics Processing

Incident Report for Klaviyo

Resolved

Email events are being processed in real time and all backlogged events have been processed.
Posted Oct 25, 2017 - 15:12 EDT

Update

We expect the backlog in events processing to be fully resolved within the hour. We're continuing to monitor and will update when processing has returned to real-time.
Posted Oct 25, 2017 - 14:56 EDT

Monitoring

We've made adjustments to our analytics processing configuration and are seeing processing times improve. We're working through the backlog of delayed events and will continue to update as we move towards real-time email event processing.
Posted Oct 25, 2017 - 14:45 EDT

Identified

We've identified the cause of the analytics delay and are working towards a resolution. We will provide an update on when events will be back to processing in real time.
Posted Oct 25, 2017 - 13:40 EDT

Investigating

We are currently investigating a delay in processing email events and analytics. You may see campaign overview pages that show inaccurate data. We will provide an update on when we expect analytics processing to be back to real time.
Posted Oct 25, 2017 - 12:11 EDT