Delay in Email Deliveries

Incident Report for Klaviyo

Resolved

Email deliverability and analytics of email events are working as expected.
Posted Sep 06, 2016 - 09:53 EDT

Update

All email sending queues that were backed are now at normal levels. If you sent a campaign over the past 72 hours it has sent and if you send a campaign now it will send as expected. We are still experiencing some delays on email analytics and are working to identify and mend any potential discrepancies.
Posted Sep 02, 2016 - 13:18 EDT

Update

We continue to see some delays in email delivery and analytics of email delivery events. The email delivery queues are starting to return to normal; however we believe some queued email may still take a few hours to be delivered.
Posted Sep 01, 2016 - 20:52 EDT

Identified

We are experiencing a delay in email processing. This is affecting email delivery and analytics on delivered email events. This is our highest priority. We are investigating the situation and when it will be resolved. We will provide regular updates here.
Posted Sep 01, 2016 - 14:37 EDT