The Klaviyo platform continues to operate as expected. We have synced relevant data from the API outage time period in question.
Posted Jun 22, 2018 - 17:22 EDT
Monitoring
The API and all related Klaviyo systems are operating as expected. We are in the process of replaying analytics data from the period of API instability.
Posted Jun 21, 2018 - 21:24 EDT
Identified
We have released an optimization to our API servers and are seeing API requests return to normal. We are in the process of syncing ecommerce and email analytics data from the time period of API degradation.
Posted Jun 21, 2018 - 18:42 EDT
Update
We are continuing to investigate the issue with our API tier and working to restore full operations. Email campaigns are operating as expected. Flows are experiencing delays due to delayed ecommerce analytics.
Posted Jun 21, 2018 - 17:55 EDT
Update
We continue to see issues with our API including calls to Track and Identify. We are working to restore full API operations.
Posted Jun 21, 2018 - 15:55 EDT
Investigating
We are currently seeing elevated API latencies and error rates. We are working to add additional API server capacity.
Posted Jun 21, 2018 - 15:15 EDT
This incident affected: API (Server-side), Flows (Email Sending), and Analytics.