Delay in Webhook Processing

Incident Report for Klaviyo

Resolved

This incident has been resolved.

Posted Dec 19, 2018 - 21:09 EST

Monitoring

We have reprocessed all Shopify events that were affected by the disruption between 10:40 a.m. and 12:55 p.m. EST. All new events continue to be processed correctly. Flow evaluations and segments relying on data from this timeframe are also now functioning correctly.

Posted Dec 19, 2018 - 18:48 EST

Identified

We are aware of a disruption in Shopify integration event processing which occurred for a subset of Klaviyo customers due to upstream issues with webhooks from 10:40 a.m. to 12:55 p.m. EST. This impacts flows and segmentation relying on data from that time period. We are currently reprocessing Shopify events from the affected time frame and will provide periodic updates.

Posted Dec 19, 2018 - 18:11 EST