Open incidents for downstream providers are now resolved. Upon assessing impact, fewer than 1% of event-triggered marketing flow messages were impacted during this window, and no transactional flow messages were lost.
This incident is now resolved.
Posted Dec 22, 2021 - 21:28 EST
Monitoring
Segment updates are now real-time, alongside event-triggered flows and event processing. We will keep this incident in a Monitoring state until incident windows from downstream providers are resolved as well.
Posted Dec 22, 2021 - 18:57 EST
Update
Event-triggered flows are now real-time. Segment updates continue to improve, but are not yet real-time. We will continue to provide updates here.
Posted Dec 22, 2021 - 17:49 EST
Update
We expect event-triggered flows to be real-time within the hour, with a current maximum delay of 30 minutes. Segment updates are improving, but are not yet real-time. We will continue to provide updates here.
Posted Dec 22, 2021 - 16:14 EST
Update
Events are now being processed in real-time. Updates to segments and event-triggered Flow messages are not yet real-time. We will provide another update within one hour.
Posted Dec 22, 2021 - 15:14 EST
Update
Event backlogs are being processed. We expect our event processing, as well as updates to segments and event-triggered flows, to be back to real-time in the next two hours. We will continue to post updates here.
Posted Dec 22, 2021 - 13:38 EST
Identified
Ongoing event processing delays may result in a subset (approximately 12.5%) of flow email and SMS messages being skipped, if more than 4 hours have elapsed since the message's expected send time. Impacted customers should expect subsequent follow-up once affected messages can be measured. We will continue to provide updates here.
Posted Dec 22, 2021 - 12:01 EST
Update
In addition to the delays in analytics and signup form event processing, real-time segment processing is also experiencing delays. Segments may be out of date by up to 2 hours at the time of this update. Flows triggered by segments, as well as segment-targeted forms, may be impacted. We are working to restore real-time processing, and will continue to post updates here.
Posted Dec 22, 2021 - 09:45 EST
Update
The elevation in page load errors has subsided. We are continuing to investigate delays in signup form events processing, as well as analytics processing. We will provide further updates here.
Posted Dec 22, 2021 - 09:13 EST
Investigating
Due to an ongoing AWS incident, we are experiencing a range of degradations in the Klaviyo application. This includes elevated error rates using the Klaviyo app, processing signup form events, and delays in analytics processing. We are continuing to investigate this issue and will provide further updates here.
Posted Dec 22, 2021 - 08:26 EST
This incident affected: Klaviyo App (Klaviyo App) and Analytics, Segmentation, Flow Triggering, Signup Forms.