Delays in Email Sending

Incident Report for Klaviyo

Resolved

All systems are fully operational.

Posted Feb 02, 2018 - 17:37 EST

Monitoring

All outstanding emails have been delivered. We will continue to closely monitor the situation.

Posted Feb 02, 2018 - 15:44 EST

Update

All campaigns scheduled to be sent before 12:30p EST have been delivered. Roughly 33% of mail scheduled to be sent since 12:30p EST may be delayed up to 60 minutes by our upstream mail delivery network. Campaign Reports will show that emails are sent even if they are delayed.

Posted Feb 02, 2018 - 14:19 EST

Identified

We have identified the source of email sending delays and are working with Klaviyo's upstream mail sending partner to restore email sending to normal throughput. We will provide another update shortly.

Posted Feb 02, 2018 - 11:17 EST

Investigating

We are currently investigating delays in email sending. We will provide an update shortly.

Posted Feb 02, 2018 - 10:31 EST