The Klaviyo system has been operating as expected over the last day. Our teams continue to closely monitor the platform and are conducting additional analysis concerning the incidents over the last week to ensure current and future platform resiliency.
Posted Mar 04, 2017 - 09:21 EST
Monitoring
All systems are up to speed and fully operational. We will continue to closely monitor the situation.
Posted Mar 02, 2017 - 15:47 EST
Update
Email sending and analytics are both processing in real time. We are now receiving events from all e-commerce platforms, though there will be a slight delay in event processing as we work through all the queues. We are currently not receiving events from MailChimp and Constant Contact integrations. We will continue to work on this issue and provide another update soon.
Posted Mar 02, 2017 - 13:26 EST
Investigating
Email sending and analytics processing are now operating in real time. We are currently not receiving events from non-Shopify e-commerce platforms. Flows that rely on events from non-Shopify e-commerce platforms are currently not being triggered. We will continue to work on the situation and provide an update soon.
Posted Mar 02, 2017 - 12:43 EST
Monitoring
The Klaviyo app is now fully available. There may be some delays on emails being sent and analytics being processed as we work through any backed up queues. We expect to be operating in realtime within the next 45 minutes.
Posted Mar 02, 2017 - 11:24 EST
Update
We are experiencing intermittent issues with accessing the Klaviyo app. All emails scheduled to be sent before 9:30 a.m. have been sent. We expect to see some slight delays in email sending and analytics processing and will continue to work on the issue until it is resolved.
Posted Mar 02, 2017 - 10:19 EST
Update
The app is now available and emails are now sending. We expect some delays in sending emails as we process through the backlog and we expect that all emails and analytics will be fully processed soon. We will provide another update within 30 minutes.
Posted Mar 02, 2017 - 09:35 EST
Update
Load to the app has subsided and the app is now accessible. Email sending has been paused temporarily. We will provide another update in the next 30 minutes.
Posted Mar 02, 2017 - 09:21 EST
Investigating
Currently experiencing high load on our web app. Emails continue to be sent as expected. We are actively working on the issue and will provide an update soon.