Flows skipping messages and receiving errors

Incident Report for Klaviyo

Resolved

This incident has been resolved.

Posted Feb 13, 2024 - 19:44 EST

Monitoring

A fix has been implemented and we are monitoring changes.

Posted Feb 11, 2024 - 23:26 EST

Identified

Beginning ~11:21am EST on February 9 flows were skipping ‘Unable to Send’ emails and receiving errors. We will resend any skipped messages tomorrow tagged as transactional and marketing messages will not be resent. The root cause has been identified and we are working on a fix.

Posted Feb 11, 2024 - 23:22 EST

This incident affected: Flows (Processing).