Delay in Real-Time Segmentation Processing

Incident Report for Klaviyo

Resolved

This incident has been resolved.

Posted Sep 27, 2021 - 13:24 EDT

Monitoring

Real-time segmentation is processing in real-time, and we are continuing to monitor our systems.

Posted Sep 27, 2021 - 12:32 EDT

Identified

We have identified a root cause and are implementing a fix. The duration of the delays remains steady and we do not currently have an estimate for when processing will be back to real-time. We will post another update once a timeline is available.

Posted Sep 27, 2021 - 11:03 EDT

Investigating

We are currently experiencing delays in real-time segment processing. Segments may be out of date by up to 1 hour. Flows triggered by segments, as well as segment-targeted forms, may be impacted. We are actively working to restore real-time processing and will continue to provide updates here.

Posted Sep 27, 2021 - 10:21 EDT

This incident affected: Segmentation.