We have succeeded in processing all outstanding events. Analytics processing is operating in real-time as expected.
Posted Sep 02, 2017 - 21:58 EDT
Update
We are processing all remaining outstanding events. At this point we expect the majority of historical events to be caught up within the next hour.
Posted Sep 02, 2017 - 20:16 EDT
Update
Real-time event processing and flow email sending has been operational and on-time since 11AM ET, and campaign sending delays were fully resolved as of 2:30PM. We are working to process all outstanding events and will continue to provide updates here.
Posted Sep 02, 2017 - 17:14 EDT
Update
New events and analytics are being processed in real time. We are continuing to process delayed events from the past day, and will post updates as this process continues.
Posted Sep 02, 2017 - 12:30 EDT
Update
We have managed to process many of the delayed events from the past day but continue to work to ensure that all events are being processed and analytics are processed in real time. We will be posting updates throughout the day today.
Posted Sep 02, 2017 - 08:42 EDT
Update
The Klaviyo engineering team is continuing to process events from Friday afternoon. New campaign events and integration events are processing as expected. We will provide additional updates through the night as we process older events.
Posted Sep 02, 2017 - 00:09 EDT
Update
We continue to work towards processing all backlogged events. We do not have a definitive SLA to restore full functionality at this time but are actively working on the restoring full processing capabilities.
Posted Sep 01, 2017 - 22:21 EDT
Identified
We continue to work towards processing the backlogged events.
Posted Sep 01, 2017 - 20:10 EDT
Monitoring
Event processing speed continues to improve and at this point we expect to be fully caught up and processing events in real-time in the next few hours.
Posted Sep 01, 2017 - 16:24 EDT
Update
We have made a configuration change which is dramatically improving throughput in event processing. Event processing is still delayed but is steadily improving. We will report back with additional detail shortly.
Posted Sep 01, 2017 - 14:53 EDT
Identified
We have identified that previous efforts to remove the bottleneck did not work for all customer metrics. Some event processing may still be delayed. We are continuing to work to ensure that analytics are processing in real-time and will be posting hourly updates as to processing delays.
Posted Sep 01, 2017 - 13:41 EDT
Monitoring
Klaviyo has identified and resolved a bottleneck in analytics events processing. Overnight some campaign and integration events may have been delayed. We expect analytics processing to be fully caught up and to be operating in real time within the next hour.
Posted Sep 01, 2017 - 05:19 EDT
Identified
We are currently experiencing delays in event processing unrelated to our previously scheduled maintenance. We expect these delays to resolve within the next few hours, at which time all events will be processed in real-time as expected. We can confirm all emails are sending on time.