Email Template Editing and Product Feed Slow or Unavailable

Incident Report for Klaviyo

Resolved

The Incident affecting Email Templates has been resolved.
Posted Feb 09, 2019 - 10:48 EST

Monitoring

The underlying issue affecting Template Editing has been successfully mitigated and customers should now see normal behavior. We will continue to monitor the system
Posted Feb 09, 2019 - 09:26 EST

Update

We are continuing to work on a fix for this issue.
Posted Feb 09, 2019 - 07:45 EST

Identified

We have discovered an issue affecting customer's ability to edit email templates, particularly around managing product information.
We have identified the source of the issue and are working on a fix. Will update this page with an estimate within the hour
Posted Feb 09, 2019 - 07:44 EST
This incident affected: Platform (Klaviyo App).
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