Elevated API Errors and Intermittent Application Page Load Issues

Incident Report for Klaviyo

Resolved

This incident has been resolved.

Posted Nov 03, 2021 - 12:30 EDT

Update

We are continuing to monitor for any further issues.

Posted Nov 03, 2021 - 12:30 EDT

Monitoring

Recovery around this incident began at 9:45 AM US Eastern and impact was fully mitigated as of 9:58 AM US Eastern. We are continuing to monitor all systems.

Posted Nov 03, 2021 - 10:10 EDT

Investigating

Beginning 9:34 AM US Eastern, we are experiencing increased API errors as well as intermittent page load issues across the Klaviyo application. The Engineering team is currently investigating the root cause and we will provide updates as additional information becomes available.

Posted Nov 03, 2021 - 09:47 EDT

This incident affected: Platform (Klaviyo App) and API (Server-side).