Delay in Analytics Processing for 12.5% of Metrics
Incident Report for Klaviyo
This incident has been resolved.
Posted Feb 09, 2021 - 00:26 EST
All analytics are now real time. A very small percentage of metrics will display minor overcounting for a brief window yesterday morning between approximately 9:30am and 10:30am US Eastern Time. We will continue monitoring this incident until these metrics have been repaired.
Posted Feb 06, 2021 - 13:53 EST
We have resolved the underlying issue causing the analytics delay, and are now in the processing the backlog of events for the 12.5% of impacted metrics. Analytics for these metrics will still appear outdated but will begin catching up over the next several hours. We will post another update once all analytics are real-time.
Posted Feb 06, 2021 - 12:48 EST
We have identified an issue impacting roughly 12.5% of all Klaviyo metrics. Campaign, flow, and dashboard reports may appear unpopulated or outdated since 10:00 AM (US Eastern Time) on February 5, 2021 for impacted metrics. Campaign sending, flow-triggering and real-time segmentation are not impacted, and no data is lost. We will provide updates as metrics catch up.
Posted Feb 05, 2021 - 12:57 EST
This incident affected: Analytics.