We have repaired all events with incorrect category information. We will continue to audit to verify that all information is accurate in both menu selectors and events.
Posted Nov 07, 2018 - 23:02 EST
Update
We have repaired the issue with incorrect categories displayed in dropdown menu selectors within Klaviyo. All customers should see correct category information in all menu selectors.
We are actively repairing any incorrect category information within profile events and will provide an update when the process is complete. When it has finished, all customers will see fully correct category data within all profile events.
Posted Nov 06, 2018 - 23:36 EST
Update
Incorrect categories may still appear in the segment builder UI for Shopify customers. We are releasing a fix for this and expect it to be fully resolved by end of day.
All other dropdown menus that reference catalog or collection data are displaying correct information. We will also repair any events that were created between 12:00 p.m. 10/30 through 1:00 p.m. 11/1 with incorrect category data.
Posted Nov 05, 2018 - 12:00 EST
Update
We have released a fix that will resolve an issue with incorrect category information appearing in various dropdown selectors within Klaviyo. All customers should no longer see incorrect categories as options within the segment builder or other UI elements by 2:00 a.m. EST. Some events for Shopify clients that were created between 10/30 - 11/1 may still include incorrect category data, which we be repairing. All events created after 1:00 p.m. EDT on 11/1 were recorded with correct category data.
Posted Nov 04, 2018 - 21:49 EST
Monitoring
All new events are being created with correct category information. Customers may see incorrect or unexpected product categories in some dropdowns in their Klaviyo account; we are in the process of releasing a fix to address this issue. We also will be releasing a fix to address existing events with incorrect product category data.
Posted Nov 02, 2018 - 17:33 EDT
Update
We're making progress towards resolving this issue. We will provide more details here.
Posted Nov 01, 2018 - 17:45 EDT
Identified
We've identified an issue with product categories being incorrectly added to some Shopify events over the past 2 days. Over these past two days, flow filters and segments relying on product categories may have not been working as expected. Users may also see incorrect or unexpected product categories in some dropdowns in their Klaviyo account. We have identified a path to resolve and are working on fixing the issue now.