Delay in Email Analytics Processing

Incident Report for Klaviyo

Resolved

All outstanding email analytics have been processed and we are now processing in real time.
Posted Sep 25, 2017 - 17:06 EDT

Update

We are processing through all outstanding email events. We expect to be back to real time processing within the next few hours.
Posted Sep 25, 2017 - 16:06 EDT

Update

We have solved the root issue and delays in analytics processing are getting shorter. We are adding capacity to process all outstanding delayed events.
Posted Sep 25, 2017 - 14:59 EDT

Identified

We've identified and are resolving the root cause of the issue. We will provide an update on when events will be back to processing in real time shortly.
Posted Sep 25, 2017 - 12:42 EDT

Investigating

We're investigating a delay in email analytics processing. You may see campaign overview pages that show inaccurate data. We will provide an update on when we expect analytics processing to be back to real time.
Posted Sep 25, 2017 - 12:33 EDT