Delays in Email Sending, Event Processing, and Segmentation

Incident Report for Klaviyo

Resolved

Analytics and segmentation are now processing in real time.

Posted Jun 08, 2018 - 16:31 EDT

Monitoring

We have a fix in place and are monitoring analytics and segmentation. We expect this to back to realtime within 30 minutes.

Posted Jun 08, 2018 - 16:02 EDT

Identified

We've identified the source of delays and are currently working towards resolution. Email is sending without delays. Analytics and segmentation is still experiencing degraded performance as we're working on recovery.

Posted Jun 08, 2018 - 15:07 EDT

Investigating

We are currently investigating delays in email sending, event processing, and segmentation. We will provide an update shortly.

Posted Jun 08, 2018 - 12:57 EDT

This incident affected: Platform (Klaviyo App), Campaigns (Email Sending), API (Server-side), Flows (Email Sending), Audience (Segments), and Analytics.