All analytics have been replayed for this incident, and this incident has been resolved.
Posted Sep 26, 2020 - 16:40 EDT
Monitoring
All analytics are now real-time. Some analytics metrics may appear inaccurate, these analytics will be replayed over the next several days. We will post another update once this analytics replay is complete.
Posted Sep 22, 2020 - 03:40 EDT
Update
Analytics for segment-triggered flows and real-time segmentation are now real time for all metrics. Analytics for campaign, flow and dashboard reports are 1-2 hours behind for approximately 25% of all metrics, and we expect to be real-time again within 2-3 hours. We will provide further updates as we get closer to real-time.
Posted Sep 22, 2020 - 00:22 EDT
Update
Analytics for segment-triggered flows and real-time segmentation are now real time for all metrics. Analytics for campaign, flow and dashboard reports are 1-2 hours behind for approximately 25% of all metrics, and we expect to be real-time again within 2-3 hours. We will provide further updates as we get closer to real-time.
Posted Sep 22, 2020 - 00:21 EDT
Update
Analytics for segment-triggered flows and real-time segmentation are approximately 3 hours behind now for only 12% of all metrics, and we expect to be real-time within the next 2-3 hours. Analytics for campaign, flow and dashboard reports are 2-3 hours behind for approximately 40% of all metrics, and we expect to be real-time again within 4-5 hours. We will provide further updates as we get closer to real-time.
Posted Sep 21, 2020 - 23:08 EDT
Identified
We have identified the root cause of this issue and are in the process of implementing a fix. At this moment, the analytics powering campaign, flow, and dashboard reports are 1-2 hours behind for approximately 40% of all metrics. The analytics powering segment-triggered flows and real-time segmentation are 1-2 hours behind for approximately 25% of all metrics. No data has been lost. We will provide further updates once we have a better estimate for when all analytics will be caught up.
Posted Sep 21, 2020 - 19:37 EDT
Investigating
We are investigating an incident impacting our analytics processing infrastructure. At this time, the analytics powering campaign, flow, and dashboard reports are delayed for some customers.. Additionally, the analytics powering flow-triggering and real-time segmentation are delayed for some customers as well. We will post an update as soon as we have identified the issue.
Posted Sep 21, 2020 - 18:24 EDT
This incident affected: Audience (Segments), Flows (Processing), and Analytics.