Delays in Manual Segment Creation

Incident Report for Klaviyo

Resolved

This incident has been resolved.

Posted Oct 28, 2022 - 16:38 EDT

Monitoring

Manually created and updated segments are now processing without delays. We will continue to monitor all systems.

Posted Oct 28, 2022 - 14:47 EDT

Update

Delays in manual segment creation have been reduced to < 20 minutes and we continue to work towards full resolution.

Posted Oct 28, 2022 - 14:15 EDT

Identified

We are currently experiencing delays in manual segment creation. Users creating a new segment or updating the definition of an existing segment may see several hour delays in processing. Real-time segmentation updates are not impacted. We are actively working to resolve delays and make system changes to mitigate the risk of future processing delays.

Posted Oct 28, 2022 - 13:11 EDT

This incident affected: Audience (Segments).