Product feeds and product catalogs are operating as expected for all customers.
Posted Nov 02, 2018 - 16:47 EDT
Monitoring
Product feeds are fully repaired for all customers. We are continuing to audit the repaired data to ensure that all catalog information is correctly synced.
Posted Nov 01, 2018 - 16:12 EDT
Update
We have identified an outstanding issue affecting product feed rendering in email messages. A fix is currently being released and we will provide an update shortly.
Product catalogs are fully repaired for all integrations. Catalog lookups via template tags and product blocks containing specifically selected products are working as expected. We are continuing to audit the repaired data to ensure that all catalog information is correctly synced.
Posted Nov 01, 2018 - 10:49 EDT
Update
We have repaired catalog items for most stores and are proceeding with repairs overnight for any customers still affected. We are also auditing the repaired data to ensure that catalog data is correctly synced. Most customers should see normal operations for product feeds and product blocks at this time. We will continue to monitor the repairs until full functionality is restored for all customers.
We will provide another status update in the morning.
Posted Oct 31, 2018 - 21:22 EDT
Update
We are continuing to repair affected catalog items across impacted customer accounts. For some accounts, product blocks included in email messages may not render in preview or sent messages.
All events since 2:30 p.m. EDT 10/30 have been fully repaired. All events, including checkout and order events, are being processed in real time.
We will provide another update by 9 p.m.
Posted Oct 31, 2018 - 17:37 EDT
Update
We have identified and resolved the root cause of the issue affecting catalog data. Some customers may still be experiencing skipped messages when email templates include direct lookups to the catalog database via template tags. We are currently repairing catalog data for all clients, which will fully resolve this issue going forward. We will be investigating the impact of this incident on customers’ messages and will determine how to address skipped messages.
Posted Oct 31, 2018 - 11:54 EDT
Identified
We have identified and resolved the root cause of the delay in processing webhooks. Most customers are seeing all events process in real time. Some Shopify customers are still seeing delays in processing events that reference catalog items, such as order and checkout events. Flow emails triggered by these events may be skipped, as may messages that include a catalog template tag. We will provide an update tomorrow morning that includes an update on the status of any emails that have been skipped during this incident.
Posted Oct 30, 2018 - 23:18 EDT
Investigating
We are investigating an issue where flow messages for some customers are being skipped for users leveraging catalog lookup variables, including Back in Stock emails. We are also investigating issues processing order and checkout events for Shopify and BigCommerce stores.