At this point all delayed flow messages have been sent and flows are sending as expected.
Posted May 25, 2017 - 19:28 EDT
Update
We expect all outstanding delayed flow emails to be sent within an hour. We will resolve this incident when all outstanding delayed emails have been sent.
Posted May 25, 2017 - 17:19 EDT
Monitoring
We continue to work through the backlog of delayed flow emails. We will provide another update within 45 minutes. Please note that any flow emails that are scheduled to send immediately have experienced no delays as a result of this issue.
Posted May 25, 2017 - 15:39 EDT
Identified
We have identified an issue that has caused flow emails to be delayed since approximately 5pm EST on 5/24/17. The issue has been root-caused and additional capacity has been added to resolve outstanding delays. Delayed flow emails will still have all flow filters checked and respected. We will provide another update within the next 45 minutes. If you have any questions, please reach out to your Account Manager or success@klaviyo.com.