Elevated flow recipient skips

Incident Report for Klaviyo

Monitoring

Between 11:00 AM US/Eastern and 5:00 PM US/Eastern on October 28, 2026, some customers may have seen flows skip profiles with the skip reason "Incorrectly Triggered," shown in flow and profile activity. Flows are no longer skipping profiles for this reason, and we are reprocessing impacted profiles. No action is needed from customers, and we will confirm once reprocessing is complete. We continue to monitor closely.
Posted Oct 28, 2026 - 17:49 EDT
This incident affects: Flows (Email Sending, Text Message Sending, WhatsApp Sending, Mobile Push Sending, Processing).