The delays in real time segmentation have been resolved and we are back to real-time.
Posted Aug 10, 2023 - 09:10 EDT
Update
The duration of the delays is decreasing. However, we are still seeing delays; we are continuing to monitor and we will post another update at 9AM EST.
Posted Aug 09, 2023 - 21:45 EDT
Update
We are additionally delayed by 2 hours and we expect processing back to real time within 4 hours.
Posted Aug 09, 2023 - 16:55 EDT
Update
The duration of the delays is decreasing, and we estimate processing will be back to real-time within 7 hours.
Posted Aug 09, 2023 - 11:52 EDT
Update
We continue to see delays in real-time segment updates up to 8.5 hours for 12% of customers. We are working to resolve the problem. Affected segments can be re-run manually to ensure that information is up to date.
Posted Aug 09, 2023 - 09:13 EDT
Monitoring
We are currently experiencing some delays in real-time segment processing. Updates to profile information are delayed, meaning segments relying on this data may also be out of date. This started at 6:00 pm EST and 12% of customers are affected. Manually created or updated segments are not affected, so a segment can be re-run manually to ensure that information is up to date. The problem has been identified. We will provide updates here when we have a resolution.