Delay in Real-Time Segmentation Processing

Incident Report for Klaviyo

Resolved

This incident has been resolved.

Posted Sep 05, 2020 - 15:05 EDT

Monitoring

Segmentation is now near real-time. We will continue to monitor this issue, and post an update once it has been fully resolved.

Posted Sep 05, 2020 - 14:43 EDT

Update

We are actively processing through our segmentation backlog and catching up quickly. We expect segmentation to be real-time in approximately 2 hours.

Posted Sep 05, 2020 - 12:00 EDT

Identified

We are currently experiencing delays in real-time segmentation processing. Segments may be out of date by up to 4 hours. Flows triggered by segments, as well as segment-targeted forms, may also currently be impacted. We are actively working to restore real-time processing and will continue to provide updates here.

Posted Sep 05, 2020 - 11:07 EDT

This incident affected: Segmentation.