We have contacted any customers with failed campaign email sends. If you were not contacted but had a campaign send scheduled from 4am - 5am (Eastern Time), the campaign emails were sent at 5am (Eastern Time).
This incident has been resolved.
Posted Aug 24, 2020 - 06:17 EDT
Monitoring
We have resolved an issue with email sending and availability of the template editor. - Flow email sends from 4am - 4:45am (Eastern Time) experienced delays of up to 120 minutes. - Campaign emails did not send from 4am - 5am (Eastern Time). These campaigns will display a Failed status and will not resend automatically. You have the ability to reschedule the impacted campaigns. If you have been affected, we will contact you via email and in app. - The template editor and email templates page was inaccessible from 4am - 5:20am (Eastern Time), but availability has been restored.
Posted Aug 24, 2020 - 05:51 EDT
This incident affected: Platform (Klaviyo App), Campaigns (Email Sending), and Flows (Email Sending).