Delays in Email Sending

Incident Report for Klaviyo

Resolved

We can confirm that all delayed emails have caught up, and email sending is back to real time.

Posted Sep 12, 2017 - 12:50 EDT

Monitoring

We identified an issue with our upstream mail delivery partner that impacted real time email sending. Messages that were delayed are currently being reprocessed and sent. As soon as these delayed emails are processed within the next hour, we expect all emails to be back to real time sending.

Posted Sep 12, 2017 - 10:49 EDT

Investigating

We are currently investigating delays in email sending. We have identified where this is occurring and actively working to remediate the issue.

Posted Sep 12, 2017 - 10:27 EDT