We've recovered all outstanding email analytics from the two hours impacted on November 15, 2017, and are in the process of replaying them. We will follow up with impacted customers directly with updates.
Posted Nov 23, 2017 - 19:55 EST
Update
We've been working with our upstream mail partner to replay email events. There continues to be a delay in reprocessing outstanding events. We continue to treat this as a high priority and will provide periodic updates.
Posted Nov 17, 2017 - 12:10 EST
Update
We continue to reprocess analytics from the time period in question and the process will continue overnight. We expect the majority of accounts to have their data fully reprocessed within the next day.
Posted Nov 15, 2017 - 20:18 EST
Update
We have solved the root issue and are now processing analytics in real time. We are now working on replaying outstanding email analytics.
Posted Nov 15, 2017 - 13:51 EST
Identified
We have identified an issue that resulted in missing email analytics today from 11:40am EST to 1:05pm EST. We have identified the problem and are in the process of releasing a fix. We will replay all outstanding analytics shortly thereafter.