Delays in Email Sending, Event Processing, and Segmentation

Incident Report for Klaviyo

Resolved

Email sending and event processing has returned to realtime and all Klaviyo services are operational.

Posted May 31, 2018 - 19:45 EDT

Monitoring

All Klaviyo services have been restored. We expect email sending and event processing to be caught up within the next 30 minutes as we continue to monitor.

Posted May 31, 2018 - 19:29 EDT

Identified

We have identified a connectivity issue with our infrastructure provider and are working to restore all Klaviyo services.

Posted May 31, 2018 - 18:54 EDT

Investigating

We are currently investigating delays in email sending, event processing, and segmentation. We will provide an update shortly.

Posted May 31, 2018 - 18:10 EDT

This incident affected: Platform (Klaviyo App), Campaigns (Email Sending), API (Server-side), Flows (Email Sending), Audience (Segments), and Analytics.