We have successfully processed all delayed Shopify events and continue to process events in real-time. There are select customers with high volumes of events that may experience an extended delay due to Shopify rate limits. We are working with Shopify and impacted customers directly to resolve these outstanding delays.
Posted Nov 24, 2017 - 18:07 EST
Update
We can confirm we have been processing Shopify events in real-time since 3pm EST. We are currently working through a backlog of events delayed between 1:30-3pm EST and expect to resolve all outstanding delays within the next 3 hours.
Posted Nov 24, 2017 - 15:51 EST
Identified
We identified an incident that has caused a delay in Shopify event processing since 1:30PM EST. We are actively working to process delayed Shopify events and will continue to provide periodic updates.
Posted Nov 24, 2017 - 15:13 EST
Investigating
We are investigating a delay in processing Shopify checkout and order events. We'll provide an update within the next 15 minutes.