Delay in Email Sending

Incident Report for Klaviyo

Resolved

All systems are fully operational and functioning without delays.
Posted Nov 17, 2017 - 18:05 EST

Update

All systems are fully operational and functioning without delays.
Posted Nov 17, 2017 - 18:05 EST

Update

We've reprocessed the majority of events that occurred during this incident and all systems are operating without delays. We are auditing metrics to ensure that we have identified and resolved any potentially outstanding issues. We continue to monitor the situation closely.
Posted Nov 17, 2017 - 15:49 EST

Monitoring

We have identified and rolled back the changes that caused an interruption in expected operations. Email scheduling and sending and new event processing are all operating as expected. We are reprocessing events that occurred during this incident and will provide an ETA for an expected resolution shortly.
Posted Nov 17, 2017 - 15:01 EST

Investigating

We're investigating a backup in email sending and analytics processing. We will provide additional updates.
Posted Nov 17, 2017 - 14:28 EST